Engineer (ICT Systems) FAS Specialist

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Role Duties and Responsibilities

• Administer COI/FAS systems, ensuring availability, performance, and compliance with Service Level Agreements;
• Configure, maintain, and optimize Windows/Linux servers, databases (SQL/Oracle), and supporting enterprise services (e.g., DNS, DHCP, AD, GPO, ADFS);
• Provide technical guidance and ensuring interoperability for FAS and C2 systems;
• Monitor, troubleshoot, and resolve system, application, and database incidents in a timely manner;
• Support execution of NATO exercises by implementing and adapting system configurations;
• Automate administrative and operational tasks using scripting tools to improve efficiency;
• Perform system maintenance, updates, and security hardening, including vulnerability identification and mitigation;
• Provide technical support to end-users and coordinate with stakeholders across multiple domains;
• Document configurations, procedures, and best practices to ensure continuity and knowledge sharing.

Essential Skills, Experience and Certifications

• Extensive experience managing and administering COI/FAS systems, including support to NATO exercises and ensuring interoperability across commands
• Strong expertise in Windows and Linux server administration, system configuration, performance tuning, and security hardening
• Advanced database management skills (Microsoft SQL Server, Oracle) and enterprise IT services (DNS, DHCP, AD, GPO, ADFS)
• Proficiency in scripting (PowerShell, Phyton, Bash, JavaScript) for automation and operational efficiency
• Proven troubleshooting, system optimization, and end-user support capabilities in mission-critical environments
• SME-level knowledge of NATO C2 systems, ICT architectures, cybersecurity practices, and experience working in multinational environments

Working Location

Norfolk, VA, USA

Working Policy

• On-site Travel
• Some travel to other NATO sites may be required

Security Clearance

Valid National or NATO Secret personal security clearance