Engineer, Field Service- "I & II"
ASM · Chandler, AZ · 2 wk ago
Information TechnologyFull-time
About the role
This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future.
Responsibilities
- Engineer I, Field Service:
- Install, maintain, and repair ASM semiconductor equipment at customer sites
- Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods
- Deliver clear, timely, customer-focused support with a safety-first mindset
- Document work performed and support updates to service procedures
- Support process improvements and contribute ideas to enhance tool performance
- Absorb and assist with customer escalations
- Engineer II, Field Service:
- Install, maintain, and repair ASM semiconductor equipment with limited supervision
- Lead troubleshooting of complex tool and process issues using structured diagnostic methods
- Perform in-depth root-cause analysis and recommend data-driven corrective actions
- Analyze tool performance data to anticipate issues and propose targeted improvements
- Provide training and on-the-job guidance to newcomers on routine service tasks
- Identify operational risks and recommend minor process or procedure enhancements
- Document service activities and contribute updates to procedures and best practices
- Provide detailed field feedback to engineering and design teams and support beta testing
- Manage day-to-day customer engagements with a proactive, customer-first approach
- Support escalations and collaborate with cross-functional experts to drive resolution
Requirements
- Engineer I, Field Service:
- Bachelor’s degree in Electromechanical Engineering or related field
- 1–3 years of technical experience in field service, or manufacturing of OEM capital equipment
- Ability to read and interpret electronic and electromechanical schematics
- Basic knowledge of safety protocols and cleanroom guidelines
- Ability to apply rules and procedures in own activities
- Ability to fully understand tool architecture and control algorithms and explain operating principals to peers
- Clear written and verbal communication skills
- Ability to work independently and in a team
- Willing to travel up to as required for the role domestically and internationally
- Knowledge of safety procedures and cleanroom guidelines
- Proficiency with MS Office
- Engineer II, Field Service:
- Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master’s degree with 0 years of experience
- Experience in field service or semiconductor capital equipment
- Experience interpreting electronic and electromechanical schematics
- Experience with structured troubleshooting methodologies
- Experience with cleanroom and semiconductor safety protocols
- Strong communication skills, both written and verbal
- Ability to work independently and within a team
- Willingness to travel domestically and internationally
- Proficiency with MS Office
Qualifications
- Engineer I, Field Service:
- Semiconductor field service or capital equipment experience
- Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling
- Experience writing procedures or process documentation
- Strong customer-service mindset and organizational skills
- Familiarity with structured problem-solving methods
- Experience supporting escalations or beta-site activities
- Engineer II, Field Service:
- Hands-on semiconductor field service experience
- Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling
- Experience leading structured root-cause analysis
- Experience providing field data to engineering or design teams
- Background supporting beta-stage or early-option tools
- Familiarity with structured problem-solving techniques
- Strong customer-service mindset and organizational skills