Engineer, Field Process (Customer Support)

About the role

As a member of the Global Sales and Services business unit, our HVM (High Volume Manufacturing) Field Process Engineering team serves as the on-site process application and execution bridge between the customer, ASM Field Service, ASM account leadership, and ASM global product and business-unit teams. This role supports ASM tools at our customer fab in North Phoenix with a focus on process performance, qualification execution, tool-to-tool matching, containment, escalation discipline, customer communication, and sustainable improvement.

Responsibilities

• Support ASM tools through installation, start-up, qualification, warranty, HVM ramp, and production-support phases
• Track customer process specifications, tool performance, matching behavior, process stability, watch items, and open issue status through structured data review and follow-up
• Help drive containment, short-term recovery actions, and long-term corrective actions when customer process or tool-performance requirements are not being met
• Design, support, and analyze experiments for qualification, troubleshooting, continuous improvement, tool-to-tool matching, process-window understanding, and customer-requested improvements
• Collect, analyze, and summarize process, metrology, tool-state, trend, and chamber-performance data to support fact-based decision-making
• Apply structured troubleshooting, DOE methodologies, statistical analysis, baseline comparisons, and measurement-system validation before recommending actions
• Partner with customer process teams, customer hardware teams, ASM Field Service, account leadership, and global product/business-unit experts
• Communicate confirmed facts, hypotheses, action plans, ownership, timelines, and open risks clearly during urgent or ambiguous customer situations
• Maintain clear issue timelines, data packages, passdowns, escalation payloads, and loop-closure records
• Share lessons learned, BKMs, issue summaries, action plans, and watch items across the local team, key account organization, and global support teams
• Maintain discipline around intellectual-property boundaries, customer communication, controlled changes, and escalation leadership

Requirements

• Master's degree or PhD preferred in Chemical Engineering, Materials Science, Electrical Engineering, Physics, Chemistry, Mechanical Engineering, or a related technical field; Bachelor's degree candidates will be considered with significant semiconductor process, equipment, customer support, research, or HVM experience
• Strong fundamentals in one or more of the following: semiconductor processing, thin films, deposition, vacuum systems, gases/pressure/flow, reaction kinetics, surface chemistry, plasma/thermal processes, metrology, or data analysis
• Experience with, or a demonstrated ability to quickly learn, ALD., PEALD, epitaxy, CVD, diffusion/furnace, vacuum processing, plasma processing, or thin-film deposition
• Experience designing, running, or interpreting experiments using DOE, SPC, JMP, Python, MATLAB, Excel, or equivalent tools
• Ability to interpret metrology or process-output data such as film thickness, uniformity, sheet resistance, particles/defects, composition, electrical data, pressure/flow trends, or tool logs
• Ability to work on-site in a customer HVM semiconductor environment and communicate professionally with customers and internal stakeholders
• Ability to organize technical data, distinguish knowns from unknowns, and communicate next steps clearly under pressure

Qualifications

• Willingness and ability to travel as needed for training, technical engagement, or customer support; travel is typically minimal but may vary by business need
• Flexibility to support extended hours, weekends, or additional time in the fab during qualifications, escalations, or urgent customer needs
• Ability to maintain confidentiality and uphold ASM/customer IP boundaries during internal and external communication

Skills

• Direct experience with ASM or other semiconductor capital equipment in HVM, customer support, process development, applications, or field support environment
• Hands-on experience with ALD, PEALD, epitaxy, CVD, diffusion/furnace, plasma processing, vacuum processing, or thin-film characterization
• Demonstrated success supporting customer escalations, qualification activities, tool-to-tool matching, process deviations, process transfer, scale-up, or continuous-improvement projects
• Strong working discipline, including clear documentation, effective passdowns, specific escalation requests, ownership through loop closure, and the ability to separate facts from hypotheses
• Ability to partner effectively with FSEs, customer engineers, account teams, and global experts without losing ownership or creating confusion
• Comfort working close to the tool and with incomplete information while avoiding unsupported root-cause claims or uncontrolled changes

Benefits

We offer competitive compensation, comprehensive benefits, professional development opportunities, and a supportive, inclusive workplace culture. Join us to be part of what’s next and make a difference in the world.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the customer environment.