Customer Support Engineer (Field Service)

About the role

The KLA Services team, based in Milpitas, CA, is seeking a Customer Support Engineer to lead the maintenance and optimization of advanced equipment used in customer production facilities.

Responsibilities

• Diagnose, troubleshoot, and repair complex equipment both remotely and on-site
• Perform board-level and system-level troubleshooting using diagnostic tools like DVMs, oscilloscopes, and hand tools
• Evaluate equipment issues and determine root causes, even in complex, non-standard scenarios
• Repair, modify, and optimize equipment to ensure peak production performance
• Identify and escalate process-related risks, including recommending shutdowns when safety is at risk
• Document service activity and recurring issues through detailed field service reports
• Prepare customer quotes for labor, travel, and parts in collaboration with regional support teams
• Support installations and provide guidance to Installation Engineers as needed
• Contribute to knowledge capture, reuse, and continuous improvement across systems

Qualifications

• Strong troubleshooting experience with electronic/mechanical systems
• Hands-on experience using diagnostic tools (DVM, oscilloscope, etc.)
• Ability to analyze complex system-level issues and make sound technical judgments
• Comfort working in cleanroom or customer manufacturing environments
• Strong documentation and communication skills
• Ability to work independently and manage priorities in the field

What Makes This Role Unique

• High autonomy: Work independently while staying connected with leadership and support teams
• Real impact: Your decisions directly affect customer uptime, safety, and production
• Dynamic environment: Split time between office-based troubleshooting and on-site cleanroom/fab support
• Technical depth: Tackle both structured repairs and complex system-level challenges with no standard playbook

Minimum Qualifications

• Bachelor's Level Degree and 0 years related work experience; or Associate Level Degree and at least 2 years of related work experience

Base Pay Range

$27.46 - $46.69 Per Hour

Benefits

• Total rewards package including performance incentive programs and eligibility for additional benefits such as medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.