Engineer - Cloud & Infra Management
Key Responsibilities
- Act as a Single Point of Contact (SPOC) for all IT-related incidents and service requests.
- Log incidents and service requests via calls, emails, and chat tools.
- Provide first-line support for desktop/laptop issues, operating systems, and standard applications, peripherals, printers, and devices.
About the role
The Service Desk Executive P1 will act as the first point of contact for end users providing Level 1 technical support handling incidents and service requests and ensuring timely resolution or escalation as per defined SLAs.
Requirements
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Qualifications
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”).
Benefits/Perks
- Comprehensive Medical Plan covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
Pay
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Schedule
The Service Desk Executive P1 will work 5 days onsite in Frisco, TX.