Senior Engineer - Cloud & Infra Management

LTM · El Segundo, CA · 2 mo ago

On-siteEngineeringFull-time

Mobile device Onboarding and Offboarding support.
Responsible for all CW Service Now tickets landing that are entered into the queue.
Mobile Device Hardware troubleshooting for any CW device as listed above.
Aiding end users with performing Hardware OS updates and refreshes for any CW device as listed above.
Hardware enrolment and provisioning for any CW device as listed above.
Hardware training for any CW device as listed above.
Refreshing, updating hardware training materials, tutorials, workshops, etc., for any CW device as listed above.
Maintaining the performance and usage of CW devices and providing regular reports and feedback to other teams and stakeholders.
Tracking key metrics such as the number of users, types of applications being used, and any technical issues that arise.
Escalating issues to the appropriate product line team, e.g., network, Enterprise Mobility, etc.
Create the initial escalation path spreadsheet.
Update and refresh the escalation path spreadsheet anytime new changes are uncovered.
New hardware deployments for any CW device as listed above.
Escalate hardware issues to the vendor if they cannot be resolved internally.
Monitoring and performing all IRM tasks and controls from Service Now as it relates to CW devices.
Ensuring all compliance tasks are completed before the due date specified for the CMDB entry.
Performing patching and updates for CW devices if needed and notifying end users.

Experience in Mobile Device Management of Microsoft Intune for large scale enterprises.
Expertise in configuring profile compliance, app management, protection, restriction, and company portal.
Knowledge of reporting in Microsoft Graph API and Power BI.
Scripting knowledge in PowerShell or VB.

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