Engineer - Cloud & Infra Management

About the role

Eversource is seeking a Service Desk Technician to join our IT team in Scottsdale, AZ. This role serves as a member of the IT service desk support staff, responsible for installing, monitoring, and troubleshooting workstations and communication devices. The ideal candidate will also support the IT Service Desk team culture, manage company assets, and assist with technology planning.

Responsibilities

• Serve as a member of the IT service desk support staff
• Install, monitor, and troubleshoot workstations and communication devices
• Support the IT Service Desk team culture
• Manage company assets using the ITSM service desk tool
• Inventory and secure endpoint device assets
• Document, publish, and update IT processes, policies, and knowledgebase articles
• Review service desk metrics to optimize service
• Support tactical technological planning to achieve business goals

Requirements

• Associate or bachelor’s degree in computer science, computer information systems, or related field
• Proven working experience as a Service Desk Engineer or relevant experience
• 3+ years of experience in IT roles of increasing responsibility
• Experience supporting or managing network administration, systems administration, storage, and data center operations
• Experience with international companies with multiple locations
• Experience with Security Access systems, badges, and managing support phone systems
• Strong client focus and the ability to manage client expectations and maintain high levels of client trust
• Strong interpersonal, organizational, time management, and problem-solving skills
• Ability to perform essential functions of the job
• Ability to travel nationally and internationally

Qualifications

• Fluent in American English speaking and writing
• Professional services experience
• ServiceNow experience and/or ISO 27001 certification experience

Desired Qualifications

• Experience with Windows 10/11 clients, Cisco Networking, Active Directory, GPO, Office365 tools, SharePoint, Infor ERP, Nice to have ServiceNow experience and/or ISO 27001 certification experience

Benefits

• Comprehensive Medical Plan
• Dental and Vision coverage
• Short and long-term disability coverage
• 401(k) plan with company match
• Life insurance
• Vacation time, sick leave, paid holidays
• Paid paternity and maternity leave