Engine Technical Communicator

Responsibilities

• Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians.
• Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining).
• Communicating with CAT engineers via the DSN to quickly resolve all technical issues.
• Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues.
• Working with Technical Services team and service technicians to provide solutions to trouble-shooting needs.

Requirements

• College degree in Diesel Technology or Ag Mechanization or other industry-related field (will consider equivalent work experience in lieu of educational requirements).
• In-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines.
• Technical background with the ability to read schematics, engineering drawings, and machining specifications.
• Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc.
• Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting.
• Knowledge of CAT and Mustang data/service systems and applications.