Technical Communicator

About the role

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

Primary Responsibilities

• Assist technicians with machine problems and locate technical information for Technicians.
• AFA investigations. Proper write up and present findings as needed to interested parties.
• Provide proactive information as it pertains to known problems, troubleshooting and info learned from previous issues, T/C teleconferences and Cat DSN.
• Print schematics for Technicians and customers (billing required for customer).
• Obtain parts prints from Cat Technical for machining and welding repairs.
• Determine whether machines are performing to Caterpillar specifications or not.
• Determine when a machine has a Service Letter, TIB or Service Magazine that covers a problem that a customer may have.

Additional Responsibilities

• Attend training and conferences to stay current on new products.
• Branch/Field visits as needed for hands-on support.
• Assist warranty clerks in determining a repair root cause.
• Provide support for ET and SIS software to customers that have purchased from us.
• Perform other duties as assigned.

Education/Experience

• High school or equivalent.
• Minimum of 6-years of mechanical or relevant experience.

Required Qualifications / Skills

• Extensive knowledge of the Caterpillar Product line, specifically hydraulic, electrical, and mechanical systems used on Caterpillar machines.
• Ability to interpret and use test results obtained from Caterpillar software used in the trouble shooting process.
• Ability to read and interpret hydraulic and electrical schematics.
• Ability to convey information to Caterpillar so they can understand exactly what type of problems our machines are having.
• Knowledge of Yancey systems, Sales-Link/Service-Link, for service, parts and sales functions.
• Knowledge of MS Office products to produce reports and presentations concerning the Caterpillar product.
• Internet skills to research products used in repair of the Caterpillar product.
• Ability to communicate complicated system problems and solutions to engineers, end users, and technicians.
• Communication, keyboarding skills, and mechanical aptitude, are critical.
• Learn new processes Cat provides.

Preferred Qualifications / Skills

• College or Technical degree a plus.

Values at Yancey Bros. Co.

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

What We Offer

• Competitive Pay Structure
• Individual Bonus Opportunities Available
• Techician Tool Allowance
• Full Medical, Vision and Dental coverage
• Employee Wellness Programs
• Paid Vacations and more.