Technical Communicator- TC

Key Responsibilities

• Develop, update, and maintain Linder-specific service documentation, including troubleshooting guides, repair instructions, technical bulletins, and SOPs.
• Translate OEM technical updates, field campaigns, and service news into clear, actionable instructions for Linder technicians.
• Ensure all documents meet Linder standards for clarity, accuracy, branding, and version control.
• Manage documentation libraries within Linder’s internal systems to keep information current and accessible across all branches.

Technical Support & Communication

• Serve as a technical liaison between OEM technical support teams, Linder branches, and field service technicians.
• Aid in resolving and escalating service issues driving use of the Technical Service Request process.
• Communicate product updates, service advisories, and common failure trends to branch personnel.
• Participate in technical calls with OEMs and provide follow-up documentation for internal distribution.

Troubleshooting & Analysis

• Review trends in service cases, warranty claims, Komtrax data, and technician feedback to identify root causes and propose corrective actions.
• Support failure analysis efforts, including documenting findings from component tear-downs or field inspections.
• Verify new or revised service procedures before recommending field implementation.

Training & Knowledge Transfer

• Develop technician training materials, quick reference guides, and visual job aids tailored to Linder equipment lines.
• Support the Service Training team by preparing accurate, up-to-date content for new model introductions and technical courses.
• Absorb new technicians by providing accessible technical resources and structured guidance.

Cross-Department Collaboration

• Coordinate with Service Managers, Branch Managers, Warranty, Parts, and PSSR teams to ensure service procedures align across the organization.
• Work closely with the Warranty Department to create TSIs that document repair justification and ensure clear submission narratives to Komatsu.
• Provide feedback to Product Support Managers and OEM representatives based on recurring field conditions.

Required Skills & Qualifications

• Strong written and verbal communication skills with the ability to translate complex mechanical, hydraulic, or electrical concepts into clear instructions.
• Experience with heavy equipment systems, ideally including Komatsu, BOMAG, DEUTZ-Fahr, or other Linder product lines.
• Ability to read and interpret wiring diagrams, hydraulic schematics, and service manuals.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel), PDF editing tools, and documentation systems.
• Exceptional organization, accuracy, and ability to manage multiple concurrent priorities in a fast-paced service environment.
• Prior experience in a service, technical writing, or equipment support role preferred.

Preferred Qualifications

• Background in heavy equipment, diesel technology, field service, or equipment repair.
• Familiarity with OEM service systems such as KGP, SIS, TSI, or similar.
• Understanding of warranty processes, failure analysis, and service reporting.
• Ability to travel periodically to Linder branches, customer locations and OEM facilities.