Engine Support Specialist - Power Generation

Essential Responsibilities

• Provide technical assistance, failure analysis, and troubleshooting support to channel partners and customers for all Waukesha engine products via phone, email, and the Salesforce Issue Resolution system
• Coordinate the return of parts from the field for technical analysis and follow up on findings
• Enter and track quality issues using QC tools and actively participate in quality and review meetings
• Drive customer satisfaction through a strong commitment to quality and by providing Voice of Customer (VOC) feedback to quality and engineering teams
• Remotely program engine control units (ECUs) for replacements, CM&U upgrades, and overhauls as requested by channel partners
• Travel to customer sites to provide technical support, troubleshooting assistance, and mentoring to operators and technicians
• Utilize myPlant digital tools to proactively identify engine issues and coordinate repair activities with channel partners
• Participate in root cause analysis activities by providing data, attending review meetings, communicating findings, and supporting solution implementation in the field
• Support activities related to new product introductions and CM&U updates

Requirements

• Bachelor’s degree in Engineering or an Engineering Technology degree from an accredited university or technical college with a minimum of five (5) years of experience in reciprocating engine or gas compression applications
• OR associate degree in a related technical field with a minimum of eight (8) years of experience in reciprocating engine or gas compression applications
• Proficiency in Microsoft Office
• Willingness to travel within the Americas region up to 20% as business demands
• Willingness to participate in shift work and on-call support as required
• Valid driver’s license
• Legally authorized to work in the U.S. without sponsorship now or in the future

Knowledge, Skills, & Abilities

• Strong working knowledge of reciprocating engine technology, preferably within power generation or gas compression applications
• Proven ability to troubleshoot complex mechanical, electrical, and control system issues
• Strong problem-solving skills with the ability to perform and support structured root cause analysis
• Excellent verbal and written communication skills, with the ability to explain complex technical topics to diverse audiences
• Strong interpersonal skills with a customer-focused and service-oriented mindset
• Ability to work effectively in a global, multicultural environment and collaborate across functions and regions
• Proven ability to work independently with minimal supervision while managing multiple priorities
• Proficiency in using diagnostic tools, remote monitoring systems, and digital service platforms
• Strong organizational skills and attention to detail, with a focus on safety, quality, and customer satisfaction
• Ability to work in a field or office environment
• Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance