Power Generation Support Specialist

Responsibilities

• Answers initial customer calls from the technical support line and generate support tickets for the technical support staff maintaining work-flow in the ticketing database.
• Solves basic technical support requests from internal and external customers regarding Ziegler equipment.
• Researches, evaluates, and solves more complicated issues through training from senior staff, and utilization of various OEM resources.
• Works collaboratively on a team.
• Develops product knowledge and resources on current and emerging products.
• Affords assistance to Parts personnel (e.g., helps locate hard-to-find parts when Parts Supervisors are unable to help).
• Solves daily customer support issues.
• Works in a cooperative manner with team and superiors.

Qualifications

• A High School Diploma or GED is required.
• A 2-year technical or 4-year bachelor's degree is preferred.
• Has 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems (EPG).
• Has good computer skills with knowledge of MS PowerPoint, MS Excel and Word.
• Has excellent communication skills - both verbal, phone and written.
• Has customer service skills.
• An experience with CAT engines is a plus.

Personal Attributes

• Attention to Detail.
• Customer Focus.
• Learning Orientation.
• Planning and Organization.
• Problem Solving.
• Teamwork.

Travel

• Able to travel up to 10% of time.

IndO Minimum Physical Requirements

• Standing, walking, using hands, talking, hearing.
• Working Conditions may be indoor and/or outdoor.
• Noise level may be moderate at times.

Job Description

This primarily desk-based role is ideal for someone who has spent years in the field as a Generator Technician mastering mechanical and electrical diagnostics and is now looking for a position that allows them to continue making a high impact contribution without the physical strain, long hours, or demanding travel of traditional field service work.

Company Information

• Ziegler Inc. is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri.
• Ziegler is committed to providing employees with the best possible work environment and the right tools for career development.
• The pay range for this position is $34.31 to $42.89 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.
• Full-time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance, 15 days of PTO your first year, accrual starts day 19, paid holidays, 401(k) plan with company contribution and match, HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year, Short-Term and Long-Term Disability Insurance, FSA & EAP, Paid Parental Leave & Funeral Leave, Fitness membership discount, Education Assistance.

EEO Statement

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.