Engagement Technician (8:00AM - 4:30PM ET)

Job Details

AnewHealth is seeking Pharmacy Technicians to join our Patient Engagement Center of Excellence. This role involves a variety of duties to ensure our patients receive quality care through our pharmacy services.

Responsibilities

• Provide an exceptional customer service experience each day in a phone-based environment.
• Answer a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions.
• Place outbound calls to patients to create, maintain, or update their medication profiles.
• Effectively assist with patient questions over the phone.
• Serve as a liaison between the clinical pharmacists and other medical professionals on patients' behalf.
• Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
• Collect on patient balances when patient has an amount due.
• Maintain patient records with strong attention to detail and confidentiality.
• Utilize sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Enter a high volume of data; process prescription information with speed and accuracy.
• Place welcome calls to newly onboarded patients and establish a trusted point of contact.
• Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
• Perform in a high volume, fast-paced environment to support ExactCare's nationwide patient base.
• Embody AnewHealth's Core Values in all communications and interactions.
• Other duties as assigned.

Qualifications

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Must be 18+ years of age.
• Prior experience in a pharmacy setting.
• Comfortable working in a phone-based environment.
• Ability to work independently, self-motivated, and goal oriented.
• Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections.
• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations.

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.
• Medical, dental, and vision coverage are effective 1st of the month following date of hire.

About the Role

AnewHealth is one of the nation’s leading pharmacy care management companies specializing in caring for people with the most complex, chronic needs. We provide a suite of solutions including comprehensive pharmacy services, full-service pharmacy benefit management, and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Skills & Abilities

• Comfortable working in a phone-based environment.
• Ability to work independently, self-motivated, and goal oriented.
• Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections.
• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations.