Certified Pharmacy Technician - Engagement (9:00AM - 5:30PM ET)

Responsibilities

• Providing an exceptional customer service experience each day in a phone based environment.
• Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Effectively assist with patient questions over the phone.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
• Performing claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Requiring outbound calls to patients.
• Collect on patient balances when patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Entering a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
• Partnering with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
• Other tasks as required.

Requirements

• Must be 18+ years of age.
• High school diploma / GED.
• Prior experience in a pharmacy setting.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time.

Skills & Abilities

• Comfortable working in a phone based environment.
• Ability to work independently.
• Self-motivated and goal oriented.
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
• Ability to exhibit ExactCare Pharmacy’s Core Values in daily work.

Benefits

• A comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.
• Medical, dental and vision coverage are effective 1st of the month following date of hire.

Company Information

• AnewHealth is one of the nation’s leading pharmacy care management companies.
• We enable better outcomes for patients and the healthcare organizations who support them.
• We provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly.
• We care for more than 100,000 people across all 50 states.