Engagement Technician (Weekdays + Saturday)

About the role

AnewHealth is a leading pharmacy care management company formed in 2023 from the combination of ExactCare and Tabula Rasa HealthCare. It provides comprehensive pharmacy services, full‑service pharmacy benefit management, and specialized support for Program of All‑Inclusive Care for the Elderly, serving over 100,000 patients across all 50 states with more than 1,400 team members. Pharmacy Technicians on the Patient Engagement team focus on delivering a quality experience for patients by resolving inbound questions and concerns about their ExactCare service. The role is performed in a remote, closed‑door pharmacy environment, with the technician spending time speaking with patients, doctors, and facilities on the phone while carrying out the duties outlined below.

Responsibilities

• Answer high‑volume inbound calls from current patients and serve as an ExactCare expert to resolve their questions
• Collect on patient balances when the patient has an amount due
• Provide an exceptional customer service experience each day in a closed‑door, phone‑based pharmacy environment
• Serve as a liaison between clinical pharmacists and other medical professionals on patients’ behalf
• Partner with technicians, pharmacists, and specialists to ensure patients receive excellent care with ExactCare
• Maintain patient records with strong attention to detail and confidentiality
• Serve as backup support during periods of higher patient call volume
• Effectively assist with patient questions over the phone
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Qualifications

• Education: High school diploma or GED
• Certification: Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• State registration: Must maintain a pharmacy technician registration with the State Board of Pharmacy
• Age: Must be 18+ years of age
• Experience: Prior experience in a pharmacy setting
• Physical/Mental Demands: Requires hearing, seeing, sitting, standing, talking, and walking; ability to commute to multiple site locations within assigned territory; may be necessary to work extended hours as needed

Skills

• Comfortable working in a fully remote and/or phone‑based environment
• Ability to work independently
• Self‑motivated and goal oriented
• Ability to utilize computer equipment and work within multiple software programs
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone
• Thorough pharmacy and drug knowledge
• Knowledge of appropriate processes for taking prescriptions, clarifications, and transfers, including clear written and verbal communication
• Strong prioritization and organizational skills
• Maintain a high degree of confidentiality
• Passion to help people and enrich their lives
• Ability to think critically and document pertinent details in a world‑class manner compliant with state and federal regulations

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Company‑paid life insurance and short‑term disability
• Voluntary benefits
• 401(k) plan
• Paid Time Off and paid holidays
• Medical, dental, and vision coverage effective the 1st of the month following date of hire

Schedule

• Full‑time position averaging 40 hours per week
• Availability outside normal business hours on an ad‑hoc basis to meet customer expectations
• Department business hours: Monday‑Friday 7:00 am‑9:00 pm Eastern Time; Saturday‑Sunday 9:00 am‑5:30 pm Eastern Time
• Schedules are set to accommodate position needs and may be adjusted as required
• Travel may be required for special organization or department events, meetings, trade shows, conferences,