Pharmacy Technician - Engagement (12:30PM - 9:00PM ET)

Job Duties and Responsibilities

Providing an exceptional customer service experience each day in a phone-based environment.

Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions.

Placing outbound calls to patients to create, maintain or update their medication profiles.

Effectively assist with patient questions over the phone.

Working through current case queues to problem solve for patient care issues.

Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.

Performing claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.

Requiring outbound calls to patients.

Collect on patient balances when patient has an amount due.

Maintaining patient records with strong attention to detail and confidentiality.

Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.

Accurate retrieval of all prescription information and verifying through doctor calls.

Entering a high volume of data; processing prescription information with speed and accuracy.

Placing welcome calls to newly onboarded patients and establish a trusted point of contact.

Partnering with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.

Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.

Embody AnewHealth’s Core Values in all communications and interactions.

Qualifications

• High school diploma / GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting

Skills & Abilities

• Comfortable working in a phone-based environment
• Ability to work independently
• Self-motivated and goal oriented
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone
• Thorough drug knowledge
• Pharmacy billing knowledge
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication
• Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers
• Strong prioritization and organizational skills
• Maintain a high degree of confidentiality
• Passion to help people and enrich their lives
• Ability to overcome objections
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis.

This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.