Engagement Specialist - Davita IKC - Tacoma

Full-time, Monday–Friday hybrid role based in Tacoma, WA (3401 South 19th St, 98405). Commute to DaVita partner practices 3–4 days per week, with remaining days remote. Mileage reimbursed; reliable transportation required. Drive time varies by patient population and may include locations up to 90 minutes from the central site. No nights or weekends. Home workspace must be quiet, private, and have high-speed internet.

About the role

As an Engagement Specialist at DaVita IKC, you’ll be the first point of contact for patients — onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is ideal for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members

Why you’ll love working here

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation, communication, and patient-centered care

Benefits

Teammates are eligible for benefits on the first day of the month following or coinciding with one month of continuous employment. Offerings include:

• Comprehensive benefits: medical, dental, vision, 401(k) match, paid time off, PTO cash-out
• Support for you and your family: family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more
• Professional development programs: career growth pathways, on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

Pay

Wage range: $22.00 – $25.00 per hour. Compensation depends on qualifications, skills, competencies, and experience. DaVita offers a competitive total rewards package including 401(k) match, healthcare coverage, and a broad range of other benefits.

Washington location-specific minimum wage rates (non-exempt): Bellingham $19.13/hr, Burien $21.78/hr, Everett $20.77/hr, Unincorporated King County $20.82/hr, Renton $21.57/hr, Seattle $21.30/hr, Tukwila $21.65/hr, remainder of Washington state $17.13/hr. Washington exempt annual minimum: $80,168.40. For full details, see DaVita.jobs/WageRates.