Engagement Specialist

Salary: $19.00 - $21.00 per hour
Status: Full-Time, Non-Exempt, 40 hours weekly
Schedule: Monday – Friday, Hybrid position, 3 days on-site, 2 days remote with travel to meetings and clinical sites as needed

About the role

The Engagement Specialist promotes the agency’s mission statement and values through compassionate communication with current clients who are having difficulty engaging in treatment. As the initial point of contact, you will be responsible for all aspects of identifying and communicating with these clients, sending letters, tracking communication, uploading documentation, adding notes and alerts, and providing alternate scheduling options to these clients.

Engagement Specialists are also often the first point of contact for potential clients seeking services, including those being discharged from hospitals and other facilities, and are responsible for providing education about FSI services, guiding individuals, and scheduling initial appointments.

Responsibilities

• Identify clients who have violated the attendance policy and help them re-engage in services
• Serve as the initial point of contact for clients having difficulty engaging, promoting rapid re-engagement in behavioral health services through timely communication and documentation
• Accurate data collection and educating prospective clients on services and attendance policy
• Provide education about FSI services, guide individuals, and schedule initial appointments for potential clients, including those being discharged from hospitals and other facilities
• Other duties as assigned

Requirements

• Bachelor’s degree in psychology, Social Work, Nursing, Human Services, or a closely related field with two (2) years of experience in scheduling or case management, or an associate degree in a related field with four (4) years of experience in intake scheduling or case management
• Intake or case management experience in a human services organization is essential
• Working knowledge of behavioral health terminology and client needs is essential
• Experience working with Medicaid, Medicare, and/or other insurances preferred
• Understanding of productivity measures and compliance standards preferred
• Bilingual English and Spanish speaking preferred

Skills

• Technology savvy (Windows, Microsoft Office, Electronic Health Records)
• Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred
• Knowledge of Medicare, Medicaid, and other insurance regulations
• Knowledge of HIPAA Privacy and Security Rules
• Collaborative relationship building and communication skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently
• Organizational and time management skills
• Clinical and business insight

Benefits

• Medical, dental, and vision coverage
• 403(b) retirement plan with employer match up to 5%
• Generous paid vacation, holiday, sick, and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year, and 4 personal days per year)
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off
• Group term life and long-term disability insurance
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D)
• Supplemental insurance through Aflac
• Employee assistance program (EAP)
• Pet insurance

Work Environment

Hybrid work environment with travel to meetings and clinical sites as needed.

Mission

Our Mission: Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley.

Values

• Compassion – Extending empathy and understanding to others.
• Integrity – Being honest and dependable.
• Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.
• Diversity – Promoting a vision of community comprised of wide-ranging assets.
• Respect – Treating all individuals with dignity and without judgement.
• Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.
• Justice – Promoting social and economic equity and fairness.
• Quality – Aspiring for excellence in every aspect of our work.