Engagement Specialist

Job Overview

This position is not eligible for relocation assistance. The Candidate may reside in either Las Cruces , NM or Albuquerque ,NM

Key Responsibilities

• Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.
• May serve as a facilitator for volunteer training. Provide guidance on volunteer programs, tools, and resources.
• Provide support and direction to volunteer on boarders, trainers, and supervisors. Contribute input and serve as a resource for volunteer engagement best practices.
• Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction.
• Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy by interacting directly with volunteers.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Aid in the development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Assist in identifying and managing community partnerships.

Minimum Qualifications

• Education: Bachelor's degree preferred.
• Experience: Minimum of 3 years of related experience.
• Management Experience: N/A
• Skills & Abilities: Ability to work on a team. Event planning. Excellent oral and written communication skills. Strong interpersonal, customer and presentation skills. Excellent organizational skills, the ability to create systems and processes, attention to detail, and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer service skills, database management, and the ability to effectively implement programs is preferred. Knowledge of volunteer programs and policies preferred.

Preferred Qualifications

• Event Planning Experience
• Data collection experience
• Volunteer Management Experience
• Must be tech savvy.
• Outgoing personality
• Creative thinker
• Must be a team player
• Collaborative
• Must be flexible.

Benefits For You

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition