Engagement Specialist

Job Overview

This position is not eligible for relocation assistance. The Candidate may reside in either Las Cruces, NM or Albuquerque, NM.

Key Responsibilities

• Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.
• May serve as a facilitator for volunteer training. Provide guidance on volunteer programs, tools, and resources.
• Provide support and direction to volunteer on boarders, trainers, and supervisors.
• Contribute input and serve as a resource for volunteer engagement best practices.
• Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction.
• Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy by interacting directly with volunteers.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Aid in the development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Assist in identifying and managing community partnerships.

Minimum Qualifications

• Education: Bachelor's degree preferred.
• Experience: Minimum of 3 years of related experience.
• Skills & Abilities: Ability to work on a team. Event planning. Excellent oral and written communication skills. Strong interpersonal, customer and presentation skills. Excellent organizational skills, the ability to create systems and processes, attention to detail, and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer service skills, database management, and the ability to effectively implement programs is preferred. Knowledge of volunteer programs and policies preferred.
• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic).

Preferred Qualifications

• Event Planning Experience
• Data collection experience
• Volunteer Management Experience
• Must be tech savvy.
• Outgoing personality
• Creative thinker
• Must be a team player
• Collaborative
• Must be flexible.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list. Community Engagement Experience WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Event Planning Experience Data collection experience Volunteer Management Experience Must be tech savvy. Outgoing personality Creative thinker Must be a team player Collaborative Must be flexible.