Engagement Manager – Springfield

About the role

Department: Development

Reports To: Director of Development, Springfield

Classification: Regular Full-Time, Exempt

The Engagement Manager plays a key supporting role within the Development team, focused on event logistics, volunteer coordination, third-party fundraising, donor event experience and stewardship, and social media support. This position enables the Director of Development to concentrate on high-level revenue strategies—such as major gifts and corporate partnerships—by supporting the execution and logistics for regional signature and third party events. The Engagement Manager ensures seamless event execution, deepens community involvement, and drives revenue through third-party partnerships and local engagement.

Responsibilities

• Collaborate in the planning and day-of execution for logistical aspects of all signature fundraising events.
• Coordinate event operations, including vendor relations, run-of-show timelines, procurement tracking, auction item coordination, and registration processes.
• Recruit and oversee event-day volunteers.
• Work closely with Executive Director and Development Director on budget tracking and revenue growth.
• Identify, cultivate, and support third-party fundraisers (e.g., community-initiated events, awareness campaigns).
• Review and respond to third party event applications and inquiries.
• Represent Ronald McDonald House at third-party events and serve as the primary point of contact for hosts.
• Own and track third-party event revenue goals; provide regular reporting on progress.
• Serve as the lead liaison for volunteers supporting signature and third-party events.
• Ensure all volunteers are trained, scheduled, and supported for a mission-driven experience.
• Develop event-specific volunteer role descriptions and logistics plans.
• Collaborate with Director of Development to create event communication plans and social media outreach regarding signature events.
• Create and schedule event-related and third-party fundraising posts via social media platforms.
• Coordinate with the Executive team to ensure consistent branding and messaging.
• Support distribution of newsletters, campaign updates, and event communications.
• Assist in planning and execution of giving society recognition events (such as the Grand Givers Celebration).
• Provide donor stewardship support, particularly for lower-level donors, through timely communications and engagement.
• Provide logistical and coordination support for Leadership Board activities and meetings.
• Support board engagement during key events and internal celebrations.
• Recruit for, develop and oversee Teen Board as relevant.
• Collaborate with local McDonald’s restaurants to promote the Round-Up for Ronald McDonald House initiative and steward local store managers to encourage and drive revenue through this program.
• Develop and implement strategies to raise awareness about the Round-Up for Ronald McDonald House program, increasing participation and support from the local community.

Qualifications

• 3–5 years of experience in nonprofit development, fundraising event coordination, or community engagement.
• Demonstrated success in event execution, volunteer coordination, and/or third-party fundraising.
• Experience in nonprofit communication or marketing support is preferred.

Skills

• Proven ability to manage event logistics and handle multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and community-oriented mindset.
• Detail-oriented with solid time management and organizational ability.
• Proficiency in Microsoft Office and CRM/Event Software (Greater Giving, Raiser’s Edge NXT, and Canva).
• Familiarity with social media platforms (Instagram, Facebook, LinkedIn) and scheduling tools.
• Ability to work evenings and weekends as required for events.
• Office-based with expectation to be out in community as well.
• Must be able to lift up to 40 pounds and stand for long periods at events.
• Valid driver’s license and reliable transportation required.