Engagement Manager

About the Opportunity

The Engagement Manager II (EM II) is a delivery leadership role within the organization. The individual manages one or more projects/project teams/programs at a time. The Engagement Manager owns customer expectations, ensures delivery assurance for application services deliverables, and drives overall client outcomes. The EM role quantifies the business benefits of project outcomes throughout the engagement. As a more advanced Engagement Manager position, an EM II is expected to have the experience and background to perform all the duties described below for engagements of all service types, including all those expected of an EM I, along with complex deliverable-based, fully outsourced, or large-scale engagements or programs. This position requires a more demanding set of skills, an educational background, and demonstrated experience in the technical practice area.

Strategic Thinker & Market Strategist

• Customer-First Mindset: Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance.
• Succinctly understands and explains how the application solution addresses customer needs and discusses benefits in terms of business value versus technology features.
• Establish and perform periodic customer, project, and solution "health checks" with client project teams based on the target metrics associated with the Value Streams defined at the onset of the engagement. Ensure customer reference-ability and support and enhance ongoing relationships.
• Define and implement a Communication Plan that meets project and customer expectations, then urgently ensure a rhythm of 'continuous communication' and escalation inside TEK and with the client relative to project status, opportunities, and imminent risks.
• Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders.
• Innovative: Thinks out of the box and works to solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. Ability to highlight risks associated with activities that deviate from stated business goals and define costs related to deviation.
• Leadership Presence: Inspires and motivates a sense of direction and purpose. Energize team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose.
• Strategic Perspective & Judgment: Maintains a clear view of the customer's current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business and the broad strategy and translates it into meaningful goals and objectives. Collaboration with the account team to ensure costs, planning, governance, and risks are visible and issues are resolved.

Project and Team Management

• Possess sufficient experience directly managing projects as it relates to the position of EM 2.
• Able to articulate the high-level activities and deliverables during each phase of the Project lifecycle.
• Able to articulate high-level KPIs he tracks to manage and control the project.
• Demonstrates ability to work as part of a team.
• Seeks the perspective and expertise of others.
• Customer Focus: Ability to articulate the value provided to the customer. Demonstrates practical customer management skills and delivers services in a timely and professional way.
• Organizational Agility / Drives for Results: Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations, proactively resolve business issues on time, and then work vigorously to ensure the path towards fulfilling customer expectations is always dignified.
• Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals.
• Continually healthily challenges others and addresses performance gaps well before there are any negative impacts on service delivery.
• Situational Leadership: Adjusts behavior to best fit the style of others and the needed style based upon the situation, the customer culture, and project goals.
• Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure.

Building Relationships / Trust & Assessing Talent

• Collaborates / Creates Buy-in: Builds both informal & formal relationships across organizational boundaries.
• Assessing Talent & Push: Mentor, manage, and develop project team members. Conduct annual reviews throughout the year on employee performance where required.
• Leading Inclusively: Recruits, develops, and retains a diverse, high-quality workforce; maintains a high-performing team that leads and manages an inclusive workplace that maximizes each person's talents to achieve sound results.

Requisite Abilities and/or Skills

• Possesses incredible degrees of situational awareness with 'Customer First Mindset.'
• Operates with a sense of healthy paranoia by continually ensuring the Customer expectations and goals are urgently addressed and that any potential barriers or risks to success are immediately escalated and addressed.
• Excellent oral and written communication skills, analysis and problem-solving skills, and excellent time management and organizational skills.
• Demonstrated experience communicating and presenting at senior executive/director levels.
• Superior people and personnel management skills.
• Self-Development: Active and passionate role in their own personal and professional development. Understand areas for growth and learning, create a plan to improve, and aggressively pursue that plan. Remains up to date on required reading and training.

Required Education and/or Experience

• Bachelor's or Master's degree in Computer Science (other majors acceptable with requisite experience).
• 13+ years of experience in information technology and professional services at a consulting services technology provider.
• At least 10+ years of project management experience, of which at least 4+ years were performed as a technical project manager.
• Proven experience in planning, executing, and overseeing data-related projects.
• Expertise in project management methodologies (Agile, waterfall) and tools (e.g., Jira).
• Strong understanding of development principles, including data, life cycle, quality, governance, security, and ethics.
• Certification in AWS, Azure, or Google Cloud preferred.
• 4+ years of development experience is a must. Someone started their career as a developer and then rose to the ranks of lead and then (Tech) Project Manager.
• Experience in enterprise architecture and solution design.
• Hands-on leadership and end-to-end ownership of leading and delivering platforms and products by leveraging a modern technology stack (Cloud, DevOps).
• Knowledge of Data technologies like Data Warehousing or Cloud experience preferred.
• Excellent experience with MS Office (Excel, Word, PowerPoint).
• PMP or other project management certification (e.g., Scrum Certified) preferred.

Job Type & Location

This is a Permanent position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $105000.00 - $150000.00/yr. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.