Engagement Manager

Responsibilities

• Lead all aspects of implementations for Enterprise Gong customers.
• Manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met.
• Manage competing priorities effectively across multiple customers and SOW-based projects.
• Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
• Execute discovery workshops to map customer use cases to the Gong platform.
• Provide regular communications (verbal and written) to leadership, project teams, and customers.
• Identify and mitigate engagement risks. Handle and control project scope.
• Challenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery.
• Gather requirements and issue change orders as appropriate.
• Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
• Facilitate identification, internal communication, and remediation for product issues.
• Opportunistically present with sales on positioning Professional Services packages.
• Contribute and provide feedback to the Gong implementation methodology.

Qualifications

• 6+ years of Project Management experience (PMP certification is a plus).
• 4+ years of professional consulting experience, preferably in Enterprise software.
• Attention to detail and ability to prioritize and plan effectively.
• Proven ability to influence change within customer organizations.
• Excellent instincts and ability to interface at a senior level with ease.
• Understanding and experience in sales strategy.
• Experience with SaaS applications that support Enterprise business processes.
• Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
• Understand business and organizational complexity at large strategic firms.
• Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Bachelor's Degree.
• Willingness to travel.

Perks & Benefits

• Medical, dental, and vision plans.
• Wellbeing Fund - flexible wellness stipend.
• Mental health benefits with covered therapy and coaching.
• 401(k) program.
• Education & learning stipend.
• Paid parental leave.
• Flexible vacation time.
• Work from home stipend.

Pay

The annual salary hiring range for this position is $149,000 - $175,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.