Engagement Manager, SMB

Key Responsibilities

• Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
• Use data to proactively identify and engage customers, helping them unlock key features.
• Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
• Jump in to support users when issues arise, coordinating with technical teams as needed.
• Help design and refine a scalable approach to Customer Success that supports thousands of users.
• Surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

Requirements

• 2+ years’ experience in a customer/stakeholder-facing role.
• A confident communicator who can meet new people and energise them through an approach that spreads positivity.
• A love for experimenting and trying new ideas without fear of iteration and failure.
• A sharp, systematic, resilient, and motivated mindset to win in the role.
• Willingness to work in a hybrid working arrangement, with preference for 2-3 days per week in the office, based in San Francisco, USA.

Qualifications

Our ideal candidate is passionate about using AI to transform hiring workflows and is excited about the opportunity to lead the charge in a rapidly growing startup. They should have a proven track record of success in a customer-facing role and a strong ability to communicate effectively with stakeholders.

Skills

• Customer Success Management
• Data Analysis
• Communication Skills
• Problem-Solving
• Customer Relationship Management

Benefits

We offer a competitive compensation package including a base pay range of $100,000 - $125,000, along with all the benefits you'd expect from a forward-thinking company. Equity is also part of our compensation strategy.

Pay

$100,000 - $125,000

Schedule

Hybrid working arrangement with a preference for 2-3 days per week in the office, based in San Francisco, USA.