Engagement Manager, SMB
Key Responsibilities
- Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
- Use data to proactively identify and engage customers, helping them unlock key features.
- Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
- Jump in to support users when issues arise, coordinating with technical teams as needed.
- Help design and refine a scalable approach to Customer Success that supports thousands of users.
- Surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.
Requirements
- 2+ years’ experience in a customer/stakeholder-facing role.
- Energetic and confident communicator, able to meet new people and spread energy.
- Able to experiment and try new ideas without fear of iteration and failure.
- Sharp, systematic, resilient, and motivated to win.
Qualifications
Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times. It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead.
Benefits
The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance. Supreme rate-of-learning as we re-orient how the world works with AI. High compensation, through cash and equity. All the benefits you’d expect and more.
Pay
Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: $100,000 - $125,000.
Schedule
This role is currently remote based out of NYC with a view to going hybrid in the future.