Engagement Manager

About the role

Mercor's mission is to organize human intelligence to power the AI economy. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $3 million a day. Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.

Responsibilities

• Manage and grow a portfolio of relationships across application-layer companies, research labs, and enterprise customers
• Serve as the primary point of contact for customer questions, issues, and escalations; triage internally and drive resolution
• Lead commercial processes to close net-new and existing business
• Manage technical relationships with research teams and help guide evaluation and training strategy
• Work cross-functionally with product, operations, and engineering to track delivery and timelines
• Forecast revenue growth and help leadership understand how to unblock additional growth opportunities

Requirements

• 4+ years of total work experience, with experience in consulting or as a technical program management role in industry
• Technical BS/MS (or equivalent practical experience) and comfort working with ML/engineering stakeholders
• Experience in a top-tier Consulting Firm and fast-growth technology startup
• A proven track record in enterprise client facing roles and expanding customer relationships
• Excellent verbal and written communications
• Able to understand the ML training and evaluation lifecycle and build trusted relationships with technical customers
• Great cross-functional experience and collaborative ability

Qualifications

• Proven success in managing and growing customer relationships
• Strong communication skills, both verbal and written
• Experience in a fast-paced, dynamic environment
• Comfortable working with technical stakeholders
• Ability to forecast and drive revenue growth

Skills

• Customer relationship management
• Commercial process management
• Technical stakeholder engagement
• Project management
• Revenue forecasting

Benefits

• Competitive salary with aggressive bi-annual performance bonus structure and meaningful equity
• $1.5K monthly stipend for meals
• Free Equinox membership
• $200 monthly laundry/housekeeping reimbursement
• $200 monthly personal wellness reimbursement
• Health, Dental, Vision insurance
• 401(k) with company match
• Up to $15k relocation bonus
• Up to $10K proximity bonus (if you live within 0.5 miles of our office)

Pay

Compensation Range: $180K - $200K

Schedule

Work in-person five days a week in our San Francisco, NYC, or London offices.