Engagement Manager- Ed-Tech- Ohio/Michigan

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning. We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day. Our team is driven by purpose and grounded in three core values: Strive to Grow - always learning, improving, and innovating.Deliver Worthwhile Experiences - for our users, our partners, and each other.Contribute with Heart - putting people first in everything we do. These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference and grow alongside a team that values collaboration, support, and continuous improvement, then ClassLink is the place for you. If you are looking for an educational technology company serving schools worldwide by developing relationships with district leaders and optimizing their technical offerings, we have a position for you! We are looking for a proactive, innovative, results oriented Engagement Manager to develop and nurture relationships while driving ongoing product adoption and ensuring a health account. You will work to understand school partner priorities, monitor the health of the districts, and ensure that they are ready to both renew and expand relationships and resolve technical needs for our ClassLink customers. This role will include delivering outstanding service to our school partners with an emphasis on driving their adoption and long-term engagement with ClassLink. You will collaborate with other members of the Engagement Team, Product Support, and EdSuccess to better understand the needs of the school partner and refine our approach to ongoing engagement. Most importantly you will demonstrate our core values of Strive to Grow, Deliver Worthwhile Experiences and Contribute with Heart on a regular basis. By developing an excellent product knowledge, you will be able to consult with our school partners on best practices for the ongoing use of ClassLink. In this role you will need to be highly organized, skilled at relationship building, service first mentality, and flexible. You are the right person if you are ready to help be a part of something bigger, curious about driving adoption at scale, adept communicator, motivated, and a self-starter. Responsibilities:Become an expert on all ClassLink productsProvide strategic and technical guidance on the use and expansion of the ClassLink suite of productsMaintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLinkPerform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc.Serve as the education and product expert to support customer understanding of ClassLinkConfidently conduct demonstrations of ClassLink virtually and during conferencesHelp develop positive relationships between ClassLink and influential partner organizationsEnsure year-over-year customer retention and assist with renewal fee negotiations as neededHost regional and virtual user group events with current and prospective customersAttend conferences and events in assigned territories, engaging with potential and current customersMaintain documentation for each customer internallyLeverage tools provided to understand customer health and intervene when needed.Maintain high levels of customer satisfaction and healthServe as the education and product expert to support customer understanding of ClassLinkDeliver experiences that drive customer retention TerritoryThis role supports our school districts in Ohio, Michigan, Kentucky and Iowa. What does success look like in this role:Maintain high levels of customer satisfaction.Deliver experiences that drive customer retention.Working on cross-functional teams to help improve Classlink’s product suite.Maintain or improve our renewal rate.Maintain at least 80% Annual Review completion rate. NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as assigned to meet the ongoing needs of the organization Requirements Administrator-level experience with ClassLinkDiverse rostering experienceExcellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to prioritize tasks and delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite or related software.Experience in presenting in virtual and online environmentsStrong project management skills and the ability to be flexible when neededSelf-starter who can work independentlyBachelor's degree required Required: Candidate must live in Ohio or Michigan to support our school districts in this area. Requested Education and Experience:3+ years experience in a senior consultative/account management roleExperience as a technology leader for a district officeExtensive knowledge of K-12 ed-tech marketplaceUnwavering passion to improve classroom learning and pedagogyMasters or postgraduate degree a plusWork from home and willingness to travel up to 35% of the time It would be great if you have or are pursuing the following:PMP certificationPrevious knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli) We prefer that you have experience with:Google SuiteMS Office SuiteSalesForceZoom Meetings This role requires travel, up to 35% to support in person school partner engagements along with hosting and delivering user groups. This travel may include Saturdays/Sundays for conferences. Benefits:Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidaysParental Leave: 12 weeks fully paid for all parentsRetirement: 401(k) with 0.5:1 company matchComprehensive Health Coverage: Medical, dental, and vision plansInsurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance Perks:Volunteer Time Off: Give back through ClassLink Cares paid volunteer daysLifelong Learning: Tuition reimbursement for continued educationGrowth & Development: Coaching and internal programs to support career and personal growthSupportive Culture: A workplace that values curiosity, compassion, and continuous learningConnection & Community: Annual company retreats and team events with bright, fun coworkers At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow. ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.