Engagement Manager (Future Openings)

About the role

We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.

You'll own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion—ensuring every client sees fast time-to-value and runs more research with Pogo. You'll run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives. You'll be the trusted advisor in the room—the person clients call when they have a big strategic question and need to design a study to get the insights they need.

You'll partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts. You'll be the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap. You'll build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.

Responsibilities

• Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion.
• Run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
• Act as the trusted advisor to clients, designing studies to address their strategic questions.
• Partner with GTM on renewals and expansion to identify growth opportunities within accounts.
• Serve as the voice of the customer internally, feeding client insights into product and engineering to influence the roadmap.
• Build playbooks, templates, and repeatable motions to scale the client service model.

Requirements

• 2–4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
• Experience with primary consumer research, whether qualitative or quantitative.
• Structured thinking: ability to frame messy client problems, design clear research approaches, and ask the right questions.
• Exceptional communication: writing and presenting with clarity and confidence, earning credibility with senior stakeholders.
• Genuine curiosity about consumers and what drives their behavior.
• High ownership and drive: ownership of engagements from start to finish without waiting to be told what to do next.
• Highly organized with the ability to juggle multiple client engagements simultaneously.
• Low-ego team player who prioritizes outcomes over credit and works well across teams.
• Fast learner who adapts quickly to new clients, industries, and problem spaces.
• Comfort using AI tools to enhance research, synthesis, and outputs.

Why you might be excited about this opportunity

• First-of-its-kind role with real scope: you're not stepping into a defined process—you're building it. The playbooks, delivery model, and client experience are yours to shape.
• Work with Fortune 500 clients and early-stage energy, leading engagements with major brands while seeing your decisions have immediate impact.
• A bridge from consulting to vertical AI: apply your consulting toolkit at the cutting edge of strategy and AI.
• Be the voice of the customer with a direct line into product and engineering—your client insights shape what gets built.