Engagement Manager

About the role

Engagement Manager responsible for building client relationships, overseeing project delivery, and ensuring satisfaction by bridging client needs with company capabilities. Acts as a primary contact, manages project scope and finance, resolves issues, and coordinates internal teams for successful, long-term partnerships. Key duties include planning, communication, and stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. Requires exceptional communication skills in English.

Core Responsibilities – Customer-Focused

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests.

Core Responsibilities – Employee-Focused

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry.
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite–offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements.
• Presenting Steering Committee, Operations.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field (preferred).
• ITIL Foundation / Intermediate (preferred).
• Project Management Professional (PMP) (preferred).

Pay

$110,000–$160,000 a year.