Engagement Manager, AWS Professional Services
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role, you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes.
About the role
You will apply AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders. You will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. With strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks.
As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. You will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.
The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.
Responsibilities
- Lead and manage complex cloud migration and implementation projects
- Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distill customer needs into clear technical requirements and map them to business outcomes
- Decompose complex technical problems into actionable, deliverable solutions
- Contribute to technical documentation and define documentation standards
Requirements
- 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects
- 3+ years of cloud computing experience
- Bachelor's degree in Computer Science or Engineering
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
Preferred Qualifications
- Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
- Experience with AWS technologies
Pay
- USA, CA, Irvine: 131,200.00 - 177,600.00 USD annually
- USA, GA, Atlanta: 131,200.00 - 177,600.00 USD annually
- USA, MA, Boston: 131,200.00 - 177,600.00 USD annually
- USA, NY, New York: 144,400.00 - 195,400.00 USD annually
- USA, TX, Austin: 131,200.00 - 177,600.00 USD annually
- USA, TX, Dallas: 131,200.00 - 177,600.00 USD annually
- USA, TX, Houston: 131,200.00 - 177,600.00 USD annually
- USA, VA, Arlington: 131,200.00 - 177,600.00 USD annually
- USA, VA, Herndon: 131,200.00 - 177,600.00 USD annually
- USA, WA, Seattle: 131,200.00 - 177,600.00 USD annually
Benefits
Amazon offers comprehensive benefits including:
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
- Employee Assistance Program (EAP) and Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off and parental leave
- Sign-on payments and restricted stock units (RSUs)