Engagement Manager, AWS Professional Services
Amazon Web Services (AWS) Professional Services is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network to execute enterprise cloud computing initiatives, providing assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through global specialty practices covering a variety of solutions, technologies, and industries.
About the role
As an Engagement Manager in the AWS Professional Services team, you will lead the delivery of complex cloud solution projects by combining technical expertise with strong project leadership. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. Using AWS frameworks like Well-Architected and Cloud Adoption Framework, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. As you progress, you will lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain.
Responsibilities
- Lead and manage complex cloud migration and implementation projects.
- Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
- Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
- Distill customer needs into clear technical requirements and map them to business outcomes.
- Decompose complex technical problems into actionable, deliverable solutions.
- Contribute to technical documentation and define documentation standards.
- Validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks.
- Achieve and maintain relevant AWS certifications and develop domain-specific expertise.
- Effectively communicate technical concepts to both technical and business audiences.
- Apply management and leadership capabilities to execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion.
Requirements
- 3+ years of program or engagement management experience leading other project managers to deliver a program with multiple and concurrent projects.
- 3+ years of cloud computing experience.
- Bachelor's degree in Computer Science or Engineering.
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams.
Preferred Qualifications
- Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2).
- AWS certification.
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).
- Experience working with and presenting to C-level executives, IT, and lines of business across organizations.
- Experience with AWS technologies.
Pay
- USA, CA, Irvine: $131,200.00 - $177,600.00 USD annually
- USA, GA, Atlanta: $131,200.00 - $177,600.00 USD annually
- USA, MA, Boston: $131,200.00 - $177,600.00 USD annually
- USA, NY, New York: $144,400.00 - $195,400.00 USD annually
- USA, TX, Austin: $131,200.00 - $177,600.00 USD annually
- USA, TX, Dallas: $131,200.00 - $177,600.00 USD annually
- USA, TX, Houston: $131,200.00 - $177,600.00 USD annually
- USA, VA, Arlington: $131,200.00 - $177,600.00 USD annually
- USA, VA, Herndon: $131,200.00 - $177,600.00 USD annually
- USA, WA, Seattle: $131,200.00 - $177,600.00 USD annually
Benefits
- Sign-on payments and restricted stock units (RSUs).
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
- Employee Assistance Program (EAP) and Mental Health Support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and Surrogacy Reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
Learn more about our benefits at amazon.jobs/en/benefits.