Engagement Manager, AWS Professional Services
We are the Amazon Web Services Professional Services (ProServe) team. Our global group of experts helps customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud-computing initiatives through a collection of offerings that deliver specific outcomes related to enterprise cloud adoption. We also provide focused guidance via global specialty practices that span solutions, technologies, and industries.
About the role
As an Engagement Manager (EM) you will lead the delivery of complex cloud-solution projects. You will combine deep technical expertise with strong project leadership to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate engineering discussions, and ensure alignment with customer outcomes. You will apply AWS frameworks such as the Well-Architected Framework and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders. You will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. As you progress, you will lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain.
Responsibilities
- Lead and manage complex cloud migration and implementation projects
- Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridge business requirements with technical solutions, facilitate engineering discussions, and ensure alignment with customer business outcomes
- Distill customer needs into clear technical requirements and map them to business outcomes
- Decompose complex technical problems into actionable, deliverable solutions
- Contribute to technical documentation and define documentation standards
- Validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks
- Achieve and maintain relevant AWS certifications and develop domain-specific expertise
- Effectively communicate technical concepts to both technical and business audiences
- Apply management and leadership capabilities to execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations
Requirements
- 3+ years of program or engagement management experience leading other project managers to deliver a program with multiple and concurrent projects
- 3+ years of cloud computing experience
- Bachelor’s degree in Computer Science or Engineering
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
Preferred Qualifications
- Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience working with and presenting to C-level executives, IT, and lines of business across organizations or equivalent
- Experience with AWS technologies
Pay
Base salary ranges by location:
- Irvine, CA: $131,200 – $177,600 USD annually
- Atlanta, GA: $131,200 – $177,600 USD annually
- Boston, MA: $131,200 – $177,600 USD annually
- New York, NY: $144,400 – $195,400 USD annually
- Austin, Dallas, Houston, TX: $131,200 – $177,600 USD annually
- Arlington, Herndon, VA: $131,200 – $177,600 USD annually
- Seattle, WA: $131,200 – $177,600 USD annually
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans)
- Employee Assistance Program (EAP) and Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off and parental leave
Learn more about our benefits at amazon.jobs/en/benefits.