Engagement Manager

Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of health system clients.
• Develop and nurture strong, long-lasting relationships with clinical, operational, and patient engagement SMEs.
• Conduct regular business reviews with customers to highlight project health, return on investment, and opportunities for deeper partnership.
• Manage customer relationships and expectations to ensure high-quality service delivery and customer satisfaction.
• Manage the full lifecycle of deployment activities, including technical tasks, from planning and design to testing and deployment.
• Guide diagnostic workflow design sessions based on specific Reveal disease products to ensure high-quality delivery that is tailored to the customer’s processes, and identify opportunities for automation and integration (e.g., FHIR, HL7, export/import) to reduce manual processing.
• Provide training, support, and guidance to customers and end-users on implemented solutions.
• Collaborate with the health system’s clinical and patient experience/marketing SMEs to design and execute effective omnichannel patient outreach campaigns.
• Track, analyze, and optimize patient conversion funnels to demonstrate the value and ROI of Reveal products.
• Routinely communicate status, risks, and performance to internal and external stakeholders.

Qualifications & Experience

• A minimum of 5+ years of experience in healthcare technology, project management, or client engagement.
• Proven track record of successfully managing complex projects and customer relationships within a health system environment.
• Demonstrated ability to manage project scope, timelines, and deliverables effectively.
• Excellent communication, presentation, and interpersonal skills with a proven ability to build trust and maintain long-term customer relationships.
• A strong understanding of clinical environments, healthcare delivery systems, and electronic health record (EHR) workflows.
• Solid knowledge of healthcare data interoperability standards and workflows, including FHIR, HL7, and data import/export processes.
• Experience in designing, managing, or analyzing patient or consumer outreach campaigns is highly desirable.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Willingness to travel as needed.
• Agility, flexibility, and collaboration: Proven track record of demonstrating agility and flexibility of managing multiple, competing priorities, developing solutions to problems and opportunities, and collaborating well in a remote work environment.