Engagement Manager

Position Overview

As an Engagement Manager, you will collaborate with some of our largest clients to drive the adoption and utilization of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes. You will lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements. Your primary focus will be to enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers’ behaviors.

Key Responsibilities

• Collaborate with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations.
• Design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects.
• Present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives.

Education and Experience

• Bachelor's degree or equivalent experience required.
• Must be able to travel up to 30% of the time.
• Valid passport required.
• Expert-level consultative skills with the ability to collaborate and to explore options and solve customer problems.
• Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
• Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
• Working and demonstratable proficiency in SQL.
• Expert-level ability to use project governance, client delivery, and manage complex implementation projects.
• Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
• Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Must be articulate within the language requirements.
• Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management.
• Create a professional services roadmap to plan and drive client engagement efforts.
• Demonstrable MS Office (and similar tools) skills.

Preferred Skills

• Working and demonstratable proficiency in Python a plus!
• 7+ years client-facing/consulting experience preferred.
• Working knowledge of SaaS and “big data” (e. g. Hadoop/Impala) solutions a plus!
• PMP or similar certification a plus!
• Experience analyzing, identifying, or mitigating fraud.

Responsibilities

• Expert-level affinity to try new methods and new approaches to problem-solving while demonstrating an intellectual curiosity and inquisitive nature.
• Proven research and product skills shown to be effective in obtaining information, as well as the ability to analyze an organization's competitive position and develop a clear and compelling vision of what the organization needs for success in the future.
• Collaborate with cross-functional teams, such as Strategic Account Managers, fraud analysts, technical consultants and product teams.
• Lead project success and coordinate efforts between internal and client teams.
• Expert-level analytical and problem-solving skills as well as the ability to understand and think analytically about complex business problems.
• Expert demonstration of up-to-date and in-depth product knowledge.
• Knowledge of APIs and system integration.
• Expert-level relationship building skills and the ability to collaborate and interact effectively with internal and external clients.
• Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results.
• Possesses the ability to prioritize and handle multiple requests concurrently.
• Ability to work well under pressure, sense of purpose, drive, motivation, able to be coached, competitiveness, curiosity, accountability and integrity.
• Coordinate timely implementation of product enhancements and bug fixes with product management team.
• Works with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis Risk Solutions.
• Active participation in product road map discussions as client representative and advocate.

Benefits

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