Engagement Manager

The Opportunity

This role is based out of our New York City Office. We’re an office-first company that values in-person collaboration 4 days per week, while also providing flexibility as needed. If you’re scrappy, resourceful, and excited to help build a world-class team we’d love to meet you!

What You'll Build

• Drive client outcomes and expansion. You own the long-term health of your client relationships. Success means your clients are hitting their goals, renewing, and expanding.
• Strategic advisory and thought partnership. You'll advise client leadership on Patient Services and Field Access strategy based on cross-client patterns, program data, and deep familiarity with their business. You’re comfortable challenging the status quo and asking “why”.
• Client relationships that hold up under pressure. You'll earn trust with day-to-day users and client executive leadership alike — not just by being responsive, but by knowing their business well enough to see around corners. You'll become the partner they call when things get complicated.
• A feedback loop that makes the product better. You'll be close enough to clients to hear what's working and what isn't — and credible enough internally to make sure that feedback shapes the roadmap. You'll be a key input into how Courier Health evolves its platform and service offering.
• Develop the people around you. You'll mentor junior team members; helping them think strategically about accounts, grow their client instincts, and accelerate their careers. Strong operators here become leaders.

What Makes You Successful

• 5–8+ years of experience in SaaS delivery, customer success, account management, or strategic consulting
• Proven track record managing complex, multi-workstream engagements for enterprise clients — ideally several in parallel
• Strong executive presence; you're comfortable presenting to leadership and can hold a room
• Sharp analytical instincts and attention to detail — you back your recommendations with data
• Clear, direct communicator who can translate complexity for clients, leadership, and internal teams alike
• Willing to get hands-on with platform configuration and product details, and establish yourself as a true platform expert
• Experience in, or genuine interest in building expertise in, the rare disease and specialty pharma ecosystem, patient journey, and healthcare technology
• Comfortable with client travel (roughly 25% of the time in-person at client locations)

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

Compensation

The annual salary range for the target level for this role is $130,000 – $165,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

About the Role

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

Qualifications

• 5–8+ years of experience in SaaS delivery, customer success, account management, or strategic consulting
• Proven track record managing complex, multi-workstream engagements for enterprise clients — ideally several in parallel
• Strong executive presence; you're comfortable presenting to leadership and can hold a room
• Sharp analytical instincts and attention to detail — you back your recommendations with data
• Clear, direct communicator who can translate complexity for clients, leadership, and internal teams alike
• Willing to get hands-on with platform configuration and product details, and establish yourself as a true platform expert
• Experience in, or genuine interest in building expertise in, the rare disease and specialty pharma ecosystem, patient journey, and healthcare technology
• Comfortable with client travel (roughly 25% of the time in-person at client locations)