Engagement Manager - Application Managed Services

Client Success & Relationship Management

Serve as the primary point of contact for clients, maintain strong long-term relationships, align engagement objectives with client needs, and proactively address concerns to support satisfaction and retention.

Client Communication

Lead recurring status meetings, performance reviews, strategic planning discussions, and other executive-level interactions while gathering feedback and identifying opportunities to improve services and expand relationships.

Engagement Delivery

Oversee client engagements from initiation through completion, ensuring projects are delivered on time, within scope, within budget, and according to agreed quality standards.

Project & Scope Management

Define objectives, timelines, deliverables, roles, and responsibilities; lead project kickoffs; monitor progress; and manage scope, schedule, and budget changes through established change-control processes.

Contract Management

Partner with sales, legal, and finance teams on contracts, statements of work, service agreements, and related client commitments while ensuring contractual and SLA obligations are fulfilled.

Financial Oversight

Monitor budgets, forecasts, invoicing, profitability, and financial risks, providing regular financial and engagement reporting to leadership and internal stakeholders.

Team Leadership

Lead cross-functional teams of project managers, consultants, and technical specialists, allocate resources, balance workloads, resolve conflicts, and promote strong client-focused performance.

People Development

Coach and mentor team members, provide performance feedback, support training and skill development, and contribute to position management and recruitment activities.

Operational Excellence

Encourage accountability, collaboration, innovation, and proactive problem-solving while monitoring KPIs such as client satisfaction, profitability, delivery performance, retention, account growth, and team engagement.

Requirements

• Educational Background: Bachelor’s degree in Business Administration, Information Technology, or a related discipline; a Master’s degree is preferred.
• Professional Experience: At least 5 years of experience in client engagement, project management, account management, professional services, consulting, or managed services.
• Client Leadership: Demonstrated success managing complex client relationships and delivering large-scale projects or engagements.
• Project Management: Strong knowledge of project management methodologies such as Agile, Scrum, or Waterfall, along with familiarity with tools such as Microsoft Project, Jira, or Trello.
• Financial Acumen: Experience managing project budgets, forecasts, profitability, invoicing, and financial risk.
• Contract Expertise: Experience managing contracts and negotiating statements of work and service agreements.
• Communication: Exceptional communication, presentation, negotiation, and influencing skills, with the ability to engage effectively with clients, leadership, and cross-functional teams.
• Leadership: Strong people-management capabilities and a proven ability to build high-performing, collaborative, and client-centric teams.
• Organization: Ability to manage multiple engagements, competing priorities, deadlines, and changing client requirements effectively.
• Problem Solving: Strong judgment and conflict-resolution skills, combined with a proactive approach to identifying risks and developing solutions.

Benefits

• Remote work: Full-time remote position within the United States.
• Performance incentive: Salaried employees may be eligible for an annual performance bonus.
• Additional perks: Additional benefits and perks may be available depending on the position and employment terms.
• Career development: Opportunities to grow professionally within a consulting and managed services environment.
• Collaborative culture: Work in a caring, inclusive, autonomous, and team-oriented environment that emphasizes accountability and innovation.
• Meaningful impact: Contribute to healthcare transformation and projects designed to create measurable value for healthcare organizations.

Compensation

Compensation is determined based on factors including skills, experience, training, certifications, and organizational needs.