Engagement Coordinator

About Our Client

The organization operates in the healthcare sector, focusing on integrated behavioral and physical health solutions. Serving over 15 million individuals across the U.S. and Puerto Rico, it addresses the challenge of connecting people to appropriate care at the right time. By combining clinical expertise, compassionate support, and technology, the program aims to improve health outcomes and overall well-being for its members.

About the Opportunity

The Engagement Coordinator plays a key role in engaging insured members to schedule their annual wellness or benefit exams. This position is responsible for outreach through outbound calls, fostering strong member relationships, and supporting appointment coordination. The role contributes to the organization's mission by ensuring members receive timely care, which supports improved health outcomes.

Responsibilities

• Build and maintain effective relationships with members using customer service techniques
• Identify member needs and provide accurate guidance
• Aid with scheduling, rescheduling, and canceling appointments
• Educate members on preparing for in-home exams and services
• Manage high volumes of calls, emails, chats, and texts while maintaining quality
• Document member interactions, appointment results, and relevant data accurately

Requirements

• High school diploma minimum
• Recent healthcare experience and/or 2-3 years in outbound, sales-focused, customer-centered roles
• Understanding of medical terminology
• Proficiency with Microsoft Office and dialer systems
• Flexibility to adapt to different campaigns and communication methods
• Availability to work Monday through Friday between 9am and 6pm EST
• Ability to pass comprehensive background checks and drug screening

Pay Range and Compensation Package

Hourly pay between $17.95 and $19.15 plus a quarterly performance-based discretionary incentive

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) with employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off including volunteer time
• Paid parental leave and wellbeing incentives
• Flexible spending accounts for healthcare and dependent care
• Professional development and tuition reimbursement
• Remote work flexibility depending on the role

Equal Opportunity Statement

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.