Engagement Coordinator

About the role

We are seeking an Engagement Coordinator to join our team at Ivy at Hawaii Kai. This is a full-time, non-exempt position with flexible shifts to ensure the needs of our residents are met.

Responsibilities

• Proactively build positive relationships with new residents during the pre-move-in process and throughout their stay.
• Facilitate communications to ensure a smooth transition and help residents and families adjust to their new environment.
• Create and maintain a personalized new resident orientation experience.
• Maintain daily interactions with residents for the first 30 days, ensuring they are engaged in community activities, socializing, and connecting with loved ones.
• Identify and address the needs of residents at risk of departure, implementing tailored re-engagement strategies.

Requirements

• Senior living industry experience preferred, with customer service experience in a similar setting (e.g., luxury hotel, day spa, country club) required.
• Proficiency with current technology and ability to assist seniors in using community applications.
• Sales or marketing experience in a related field, along with coordination of events or activities.
• Must successfully complete pre-hire requirements, including a criminal background clearance or exemption.
• Excellent organizational and time management skills, with the ability to meet tight deadlines and maintain accuracy.
• Highly motivated, able to work independently with a sense of urgency and specific instruction.

Qualifications

• Pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• Must be able to comply with all company policies regarding vaccination, daily screenings, surveillance testing, and PPE use.

Skills

• Outgoing personality
• Strong interpersonal and communication skills
• Ability to handle multiple tasks simultaneously
• Customer service experience

Benefits

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Bonus Opportunities
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

Pay

The pay range for this position is $18.00-$21.00 per hour.

Schedule

Standard hours of work will be established by the community and may include weekday, weekend, or a combination of both schedules to ensure the needs of the residents are being met.