Engagement Coordinator

About the role

Sierra at TJX Companies offers daily opportunities for growth, exploration, and achievement. You’ll join a vibrant team that embraces diversity, fosters collaboration, and prioritizes development across four global Home Offices, Distribution Centers, and Retail Stores—including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. As part of the Fortune 100 world‑leading off‑price retailer, you’ll have abundant opportunities to learn, thrive, and make an impact.

Responsibilities

• Leads the frontline to promote a “Highly‑Satisfied” customer experience while driving customer loyalty.
• Helps develop high‑performing teams through training and mentoring of Associates on frontline execution of all register transactions.
• Acts with integrity to adhere to company policy and procedures.
• Promotes a culture where everyone feels welcomed, valued, and engaged.
• Has a strong desire to achieve team and individual results.
• Available and willing to work in multiple areas of the store as needed.
• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue‑line.
• Adheres to all operational, merchandise, and loss‑prevention policies and procedures (e.g., merchandise ticketing, EAS tagging – if applicable, and coding standards).
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned.

Requirements

• High School graduate or equivalent degree preferred.
• Available to work a flexible schedule including evenings and weekends.
• Ability to work as a team member with excellent interpersonal skills.
• Exceptional customer service skills.
• Ability to lift heavy merchandise with/without reasonable accommodations.
• Ability to train and provide direction to others.
• Ability to run a register and handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Benefits

• Associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
• Eligibility for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long‑term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance (subject to service or hours requirements).

Pay

This position has a starting pay range of USD $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Flexible schedule including evenings and weekends.

Location

203 Millcreek Mall, Sierra Store 0178, Erie, PA, USA.