Engagement Coordinator

About the role

As an Engagement Coordinator, you will connect individually with students at our partner universities. You will be the first interaction for many students and therefore, responsible for making a warm and welcoming first impression. You will engage with students to learn their story and ensure they are connected with the best resource to go back to school and complete their degree. Students will rely on you for an initial understanding of our service, engagement, and accurate support to get them in touch with a Success Coach or other necessary partner resources. You will be part of a mission-driven organization and have the ability to make life-changing differences for students.

Responsibilities

• Build strong relationships with students to bring clarity and confidence in ReUp Coaching Services
• Engage with students to determine if returning to school is the best option, help to determine student priorities, develop an optimal timeline, and share relevant academic/enrollment information for specific student next steps
• Collaborate with ReUp staff and university administrators:
  • Work with schools to understand programmatic options for returning students, modality options, and financial barrier remediation options
  • Introduce the Success Coach to the student and clarify the role our internal coaches play in the return process
• Support Success Coaches to manage email and text messaging
• Manage a high volume of phone calls that assess a student's interest in returning to school, discover the student’s personal goals, and the challenges that are in the way of executing this plan
• Connect and communicate with students via phone calls, email, and text
• Utilize ReUp’s technology and data analytics to detect student patterns in order to determine who is most critically in need of support and engagement
• Document student progress and report to ReUp staff through use of our CRM system
• Participate in ReUp’s internal meetings and training sessions
• Other assigned duties as required

What does success look like?

• You have a passion to help students and make a difference in their lives
• You exhibit persistence in supporting students to find the right next resource for their journey
• You maintain professional maturity in a consultative role, and are able to work fluidly and collaboratively within a remote team
• You set up a high volume of student meetings with our Success Coaches weekly

Requirements

• Associate’s Degree or higher
• Attention to detail is one of your fundamental skills
• At least one year of student and/or customer service work preferred
• Higher ed, call center, and/or startup experience a plus
• Familiar with Salesforce or Customer Relationship Management (CRM) System
• Ability to work remotely in a private and quiet working space
• Strong ability to establish rapport with new and existing students
• Strong listening and communication skills
• Ability to multi-task and move multiple projects and priorities ahead at a time
• Flexible scheduling availability to meet the needs of students in multiple time zones
• You care about ReUp’s mission and are committed to helping us open new opportunities to students

Benefits

• Compensation: $20.00 per hour
• Full-time position (up to 39.5hrs)
• Medical, dental, and vision insurance for employees (ReUp pays 100% of the employee's premium and 50% of any dependents' premiums)
• Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA
• PPO Buy-up plan available
• FSA available
• Company paid short-term disability, long-term disability, and life insurance for employee
• Flexible time off and remote work opportunity
• 16 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)

Pay

$20.00 per hour

Location

This position will be based remotely in one of the following states: AL, AZ, CO, DE, FL, GA, IL, LA, MA, MI, MN, MO, MT, NC, NJ, OH, OR, PA, SC, TN, TX, VA, and WI.

Company Culture

At ReUp, our values guide everything we do:

• Redefine the Possible: We bring energy, boldness, and vision to every challenge, breaking barriers and delivering outcomes that redefine success.
• Innovate with Purpose: We develop impactful solutions that inspire our partners, learners, and teams—always rooted in balance, authentic collaboration, and integrity.
• Resilient by Design: We empower learners, teams, and organizations to adapt, grow, and lead with strength in a changing world.
• Achieve Beyond Expectations: We harness the power of data and evidence-based strategies to deliver measurable, outsized results that create lasting impact for all stakeholders.
• Thrive Together: We believe that through collective action, opportunities are not finite and limited but expandable, creating an ecosystem of growth and collaboration.