Engagement Coordinator

About the role

The Engagement Coordinator serves as a point of contact and personal Concierge for all new residents as they transition into the Community, as well as those residents who are at risk for departing due to a need for ongoing support acclimating to the Community.

Responsibilities

• Proactively use your magnetic personality to create positive relationships with our new residents, assisting in the pre-move-in process and facilitating communications to ensure a seamless experience for the resident and families.
• Provide a new resident orientation experience that is personalized and helps all new residents acclimate to their apartment, community, fellow residents, and members of the Oakmont Team.
• Maintain daily interactions with the resident over the first 30 days (minimum, making sure they are engaged in community activities, social networking, use of community facilities and amenities, and maintaining a connection with loved ones).
• You will ensure their expectations are exceeded and their personal needs are met.
• Identify residents at risk of departure and determine strategies to meet the needs of these residents using targeted, personalized re-engagement approaches.

Requirements

• Senior living industry experience preferred, plus customer service experience in a similar setting required (e.g. luxury hotel, day spa, country club, etc.).
• Proficiency with current technology; ability to connect seniors to current applications to remain connected.
• Sales or marketing experience in a related field is highly desirable; the ability to coordinate events or activities is a plus.

Qualifications

• Must successfully complete all pre-hire requirements, including a criminal background clearance or exemption, prior to beginning work.
• Excellent organizational and time management skills with the ability to meet tight deadlines while still maintaining accuracy.
• Must be highly motivated and able to work with little direction at times or with a sense of urgency and specific instruction at other times.

Skills

• Strong interpersonal and communication skills.
• Ability to build and maintain positive relationships with residents, families, and team members.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Bonus Opportunities
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

Pay

Pay Range: $18.00-$21.00 per hour

Schedule

Standard hours of work will be established by the community and maybe weekday, weekend, or some combination of both schedules to ensure the needs of the residents are being met.