Engagement Coordinator

Provides an exceptional experience as the first point of contact for students, employees, and guests both in-person, over the telephone, and by email. Delivers high-level customer service by greeting guests and students professionally, warmly, and welcomingly while supporting overall business efforts. Oversees the front desk environment, performs clerical functions, manages internal meeting and gathering spaces, and ensures campus organization.

Responsibilities

• Professionally interacts with students, employees, guests, and all departments/divisions within the company.
• Answers the phone in a timely manner, screens, directs incoming calls, and takes messages.
• Maintains campus check-in and check-out listings.
• Provides engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serves as the liaison for the FS department to set up remote meetings and process payments when necessary.
• Organizes and maintains the appearance of internal meeting spaces, conference rooms, testing areas, entrances, and other shared areas.
• Updates necessary forms, conference schedules, and telephone extension lists.
• Updates all admissions computer applications with prospect information.
• Assists admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintains conference room calendars; assists with scheduling, coordinating appointments, events, and meetings.
• Oversees and coordinates arrangements for in-house meetings, including catering.
• Receives, signs for, records, sorts, and distributes daily mail and packages to appropriate persons or departments.
• Monitors supplies for the postage machine.
• Maintains the supply closet and kitchen area, ordering general office and kitchen supplies as needed.
• Places special orders at the request of supervisors or management staff.
• Performs other duties as assigned.

Requirements

• High school diploma or general education degree (GED) and two years of related experience.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one situations to visitors, students, and employees.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving few concrete variables in standardized situations.
• Knowledge of Microsoft Office (Word, Excel, Access, and Outlook).

Competencies

• Adaptability: Responds to change with willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match shifting demands.
• Communication: Develops and delivers communication that conveys a clear understanding of unique audience needs. Listens actively and allows others to make their point.
• Integrity & Ethics: Demonstrates personal integrity; serves as a positive example of organizational trust. Follows through on commitments, accepts ownership of mistakes, and treats people with respect.
• Organization Support: Supports organizational goals and values. Prioritizes tasks based on urgency and aligns with organizational or customer needs.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect regardless of status or position.
• Customer Focus: Prioritizes external or internal customers. Identifies and understands customer needs and delivers exceptional service.
• Manages Multiple Priorities: Handles multiple assignments and priorities while fulfilling commitments. Adapts well to procedural changes.
• Quality of Work: Produces highly accurate work with attention to detail. Committed to high-quality output and encourages others to uphold similar standards.
• Time Management: Prioritizes tasks and manages time to meet deadlines. Plans and adheres to schedules while minimizing interruptions.

Physical Demands

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• Frequently required to stand and walk.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The noise level in the work environment is usually moderate.

Pay

The starting pay range for this position is $18.00–$20.00 per hour.