Engagement Coordinator

About the Role

The Engagement Coordinator is responsible for providing an exceptional experience as the first person to interact with students, employees, and guests both face-to-face, over the telephone, and by email. Provides the highest level of customer service by greeting guests and students in a professional, warm, and welcoming manner while supporting overall business efforts. Oversees the front desk environment, performs clerical functions, manages internal meeting/gathering spaces, and ensures campus organization.

Responsibilities

• Professionally interacts with students, employees, guests, and all departments/divisions within the company.
• Answers the phone in a timely manner, screens, directs incoming phone calls to the appropriate person, and takes messages.
• Maintains campus check-in and check-out listing.
• Provides engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serves as the liaison for the FS department to set up remote meetings and takes payments when necessary.
• Organizes and maintains the appearance of internal meeting spaces, conference rooms, testing areas, entrances, and other general shared areas.
• Updates necessary forms, conference schedules, and telephone extension lists.
• Updates all admissions computer applications with prospect information.
• Assists admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintains conference room calendars; assists with scheduling/coordinating appointments, events, and meetings.
• Oversees and coordinates arrangements for in-house meetings involving students, employees, and guests, including catering.
• Receives mail and packages daily. Signs for and records packages. Promptly sorts and processes all incoming U.S. mail and interoffice mail. Distributes mail and packages to all appropriate persons and/or departments/divisions.
• Monitors supplies for the postage machine.
• Maintains the supply closet and kitchen area, ordering general office materials, supplies, and kitchen supplies. Places special orders at the request of supervisor or other management staff in the region when needed.
• Performs other duties as assigned.

Competencies

• Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Communication – Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.
• Integrity & Ethics – Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.
• Organization Support – Supports organization goals and values. Is keenly aware of the time frame in which tasks or projects need to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts first priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Customer Focus – Personally demonstrates that external or internal customers are a high priority. Identifies and understands customer needs and impresses customers with exceptional service.
• Manages Multiple Priorities – Handles multiple assignments and priorities yet still fulfills all commitments; readily accepts new responsibilities and adapts well to changes in procedures; gives appropriate priorities to various work demands.
• Quality of Work – Establishes a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization; is personally committed to high-quality work and encourages others to have similar standards.
• Time Management – Prioritizes tasks and manages time to ensure that deadlines are met; plans time and sticks to those plans; prevents or manages interruptions until the highest priority tasks are accomplished.

Requirements

• High school diploma or general education degree (GED) and two years of related experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one situations to visitors, students, and employees.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving few concrete variables in standardized situations.
• Knowledge of Microsoft Office: Word, Excel, Access, and Outlook.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• Frequently required to stand and walk.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Pay

The starting pay range for this position is $18.00-$20.00 per hour.