ENG-Tech I/II

IT Experience Required

• Experienced in telecom circuit provisioning, resolving issues, and executing port and jumper moves with precision.
• Proficient in managing cabling runs and working with 66/110 blocks and punch-down blocks.
• Skilled in using advanced telecom tools and test equipment, including volt-ohmmeters, butt-sets, and toners.
• Demonstrates expertise in system-level troubleshooting and excels at communicating detailed troubleshooting protocols and incident reporting procedures to technical teams, ensuring adherence to best practices and operational excellence.
• Proficient in installing end-user phone devices across various campus settings, including desks, offices, furniture, and other designated locations.
• Removal and/or installation of phones
• Removal and/or installation of headsets
• Removal and/or installation of paging equipment
• Removal and/or rack installation of Cisco Voice Gateways
• Removal and/or rack installation of Avaya PBXs
• Able to perform port migration from old devices to newly installed switches.
• Familiarity with Cisco platforms, including device operation and functionality.
• Cable Management: Proficient in managing RJ45/11 cabling at end user locations ensuring all cables run to new phones have been neatly tidied up and out of the user's way.
• Installation: Capable of drilling into drywall, concrete, brick, etc. to install phones on walls
• Site Survey: Participate in site survey activities, document findings and assist consultants in post site survey quality control.
• Cabling: Skilled in connecting new ethernet cables from UPS to newly installed switches and documenting switches and port numbers.
• Height Comfort: Comfortable working on ladders daily to install devices 6-15 feet high.
• Safety and Security: Ability to install devices safely and securely, adhering to Netsync installation documentation.
• Communication: Courteous and professional mannerism when interacting with client representatives. Escalate to supervising Engineer
• Accountability: Transport and properly dispose of deployment refuse after installation. Take personal ownership and accountability to meet deadlines and maintain punctuality

Required Technical Skills

• High school diploma, associate’s degree, or bachelor’s degree.
• CCNA certification or any other Cisco certification are a plus.