Enforcement Agent - Southern Counties

Location: Southern Counties including Guildford, Crawley, Tunbridge Wells, Maidstone. Basic salary £26,441–£28,460 with opportunity to earn £40,000–£65,000.

About the role

With 50 years’ experience in Enforcement, Bristow & Sutor continues to develop and grow its business, working with many household names across a wide range of industries to support clients and customers in Debt Resolution.

This role suits passionate, resilient, independent and self-motivated individuals seeking a new challenge or career. Applications are welcome from a variety of backgrounds including Security, Police, Armed Forces, Financial Services and Sales.

Responsibilities

• Visit customers' homes and businesses
• Negotiate professionally and confidently to maximise successful recoveries
• Take payments, set up arrangements and help customers complete an income questionnaire
• Take control of goods when there's no other option, always following the regulations
• Maintain accurate case notes, visit reports, and payment records
• Identify and support customer vulnerability by recognising signs of hardship, adapting your approach and ensuring appropriate referral pathways are followed

Requirements

• Strong communication and negotiation skills
• Confidence in dealing with difficult and sensitive conversations
• Ability to remain calm, firm and fair
• Motivated by targets and performance-based pay
• Good time management, able to organise yourself and own your results
• Ability to talk to anyone, listening as much as speaking
• Treat people with respect and use sound judgement
• Full UK Manual Driving Licence
• Free of CCJs and criminal record

Pay

Basic salary: £26,441–£28,460 per year. Commission and bonus structure with opportunity to earn £40,000–£65,000.

Schedule

A range and variety of start times and working hours between 5am and 9pm.

Benefits

• Company car, fuel card and business expenses
• Smartphone and the tech to work on the move
• Body-worn camera on the job and a welfare team behind you
• Funded court certification and insurance, plus full training
• Up to 22 days holiday with service years plus bank holidays
• Contributory Company pension scheme
• 4x salary life assurance
• Training and career development as you grow
• Employee Assistance Programme
• Hastee benefits
• Perks at work discount scheme