Energy Utility Manager

About the role

The ADA and Customer Relationship Program Manager will provide professional and supervisory work over ADA and customer relationship program staff, provide leadership, program direction and long range and short term planning for the ADA and customer service areas; direct program design, policy development, and performance criteria for program operations, and make budgetary and resources allocation decisions.

Responsibilities

• Direct the evaluation of the DIA - ADA and customer relationship programs to determine if the programs are achieving the goals and objectives and meeting the needs of participants and community.
• Administers the overall financial operations of the ADA and customer relationship program including developing the annual operating budget, monitoring financial activities, developing required budget reports, preparing justification for equipment, facilities, and staffing levels, and submits final program budget for executive management approval.
• Acts as spokesperson for the DIA ADA and customer service programs, advances the primary mission and goals of the programs and interacts with internal and external interests groups to explain program position, mediate differences, and seek modifications.
• Directs the development and preparation of press releases, fundraising plans, promotional and public information materials, special and technical reports, and comprehensive annual reports that describe overall ADA and customer service accomplishments and justifies continued support.

Requirements

Baccalaureate Degree in Public Administration, Management, Sociology, Psychology, Political Science, Marketing or public Relations. Three years of full performance professional level experience developing, implementing, and administering programs involved with and/or similar customer relationship. Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements. Completion of a Career Service Authority supervisory training course prior to completion of the probationary period.

Qualifications

• Willing to work at DIA.
• A City employee.
• Baccalaureate degree in Aviation, Business Administration, Public Administration, Political Science, management or Marketing or Public Relations.
• Three years of full professional level experience developing, implementing, and administering programs like ADA and/or customer services.
• Equivalency - Combination of appropriate education and experience that can be substituted for the minimum experience or education requirement.

Skills

Required Question

Benefits

For more information about the benefits offered by the City and County of Denver, please visit www.DenverGov.org/Benefits.

Pay

Grade 811- A, 100% Scored Supplemental, 720-913-5647 JB

Schedule

N/A