Energy Advisor, Program Associate

About the role

The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit organization founded in 2008. The Center promotes and protects affordable homeownership to ensure all New Yorkers can build strong, thriving communities. It coordinates a citywide network of housing counseling and legal services providers, operates a statewide Homeowner Hub call center, and administers approximately $40 million annually in state funding for homeowner services.

Responsibilities

• Provide in-depth outreach and education around homeownership issues, including energy efficiency, renewable energy, resiliency, and other climate issues.
• Organize and conduct events, workshops, and seminars and one-on-one outreach to homeowners and community leaders.
• Manage an outreach workload to ensure that goals are reached.
• Engage individual homeowners in energy efficiency and renewable energy programs and other available services.
• Manage a client caseload of 50-60 clients and ensure that service standards are upheld.
• Help residents understand their energy options and guide residents through interest forms, applications, and implementation of energy efficiency projects.
• Aid homeowners in sequencing and stacking programs.
• Connect residents to housing counselors, home repair programs, governmental agencies, and/or other service providers and ensure a smooth hand-off between clients and providers.
• Track residents' progress through the final outcome.
• Troubleshoot and escalate cases as needed.
• Maintain information on clients, partnerships, meetings, referrals, and other activities through regular reporting and the use of a Customer Relationship Management (CRM) system, including Salesforce.
• Create reports, memos, and other supporting documents as needed.
• Propose improvements to engagement tactics, messaging, and program coordination and develop creative new ways to promote programs operated by the Center.
• Promote and actively look for new opportunities, programs, and projects that further the Center’s work.
• Advance the Center's goal of integrating sustainability and resiliency into other work of the organization by actively considering gaps and solutions and by helping to develop new programs and projects.
• Maintain current knowledge of trends and developments in the affordable housing, affordable homeownership, and resiliency sectors and keep a finger on the pulse of emerging sustainability programs and policies.

Qualifications

• Bachelor’s degree required; equivalent combination of education and experience may be considered instead of a degree.
• Experience working in sustainable energy, resiliency, public sector outreach, marketing, and/or constituent services is a plus.
• In-depth knowledge of issues faced by homeowners is a plus.
• Willingness and ability to fill personal knowledge gaps in building science and clean energy principles, including engaging in self-study, formal training, and certification processes.
• Passionate about promoting affordable homeownership and thriving and equitable New York City neighborhoods.
• Familiarity with New York City and State government and non-profit sector resources is a plus.
• Excellent problem-solving skills and good judgment.
• Demonstrates cultural competency and self-awareness in all interactions with personnel and clients.
• Must work well with the public, fellow staff members, and partners.
• Excellent written and verbal communication skills.
• Strong public speaking skills, with ability to speak effectively and persuasively to large and small audiences.
• Able to meet rigorous deadlines and handle challenging tasks with efficiency and attention to detail.
• Able to coordinate, organize, prioritize and execute multiple responsibilities in a fast-paced setting.
• Strong technology and data entry skills required.
• Fluency with Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Drive, Docs, Sheets, Slides, Forms, Meet), and working experience with Salesforce or other CRM is desirable.
• Bilingual in English and one other language, including Spanish, Russian, or Cantonese, is a plus.
• Familiarity traveling within New York City, particularly the Bronx and Brooklyn, is a plus.
• Passionate about promoting equitable, sustainable, and affordable homeownership in New York.

Skills

• Passion for promoting affordable homeownership and thriving and equitable New York City neighborhoods.
• Attention to detail and knowledge of outreach methods.
• Ability to troubleshoot and escalate cases as needed.
• Strong problem-solving and public speaking skills.
• Effective communication and coordination abilities.
• Knowledge of building science and clean energy principles.
• Ability to maintain accurate records and report on progress.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to travel within New York City, particularly the Bronx and Brooklyn.