Endpoint Technician 00432

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention, no summarizing away detail. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Must not create sections with filler like "commensurate with experience" etc. So we need to parse the posting. Let's extract relevant content: From posting details: - Working Title: Endpoint Technician 00432 (but we don't repeat job title as heading) - Role Title: Information Technology Specialist I - Position Number: 00432 (metadata) - FLSA Non Exempt - Appointment Type Full Time - Type of Posting General Public - Is Sensitive Position? No - If Sensitive Position, please paste statement (skip) - Designated Personnel Yes (statement: "This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.") - Responsible Employee (same as above) - If Designated Personnel, please paste statement (the statement above) - Statement of Economic Interest No - Is this a restricted position subject to availability of funding? No - Departmental Objective: "Our core mission is to support the computing infrastructure that underpins the University’s information systems. We aim to assist customers throughout the campus community in leveraging these systems to their fullest potential. This includes providing technical assistance and guidance and developing and implementing new solutions to improve system efficiency and effectiveness. Our team works closely with stakeholders across the University to ensure that our services align with the community’s needs and contribute to the institution’s overall success." - Purpose of the Position: "To provide technical support services that maintain and support Christopher Newport University’s technology infrastructure, with a primary focus on endpoint computing. This position provides high quality technical and customer support to the CNU community across Windows, macOS, mobile devices, and associated peripherals. The position works closely with Endpoint Administrators and other IT Services staff to support modern endpoint management, device provisioning, software deployment, configuration, security, and lifecycle processes. The position also develops and maintains technical documentation, standard operating procedures, and troubleshooting resources to support consistent and efficient service delivery. Through direct customer support, proactive troubleshooting, process improvement, and collaboration with endpoint administrators, this position helps ensure University endpoint systems remain reliable, secure, efficiently managed, and responsive to the needs of the CNU community." - Knowledge, Skills, And Abilities Related To Position: list of knowledge/skills/abilities. - Education, Experience, Licensure, Certification Required: Required Education: High school graduate or equivalent education/experience that equates to a high school diploma. Certification(s): Jamf 100 certification or the ability to obtain Jamf 100 certification within six months of employment. Experience: Experience providing front line customer service, gathering information, diagnosing issues, or troubleshooting end user technology. Experience installing, configuring, troubleshooting, or maintaining Microsoft Windows and/or Apple macOS operating systems. Experience working with computer hardware, software applications, peripherals, or common endpoint technologies. Experience working in a technology support, service desk, help desk, or similar customer focused technical environment. - Additional Consideration(s): Education: Bachelor’s degree in computer science, information technology, a related technical field, or equivalent relevant professional experience. Certifications: Apple, Jamf, Microsoft, CompTIA A+, CompTIA Network+, or other relevant information technology certifications. Experience: Experience working with IT service management or ticketing platforms such as HelpSpot or similar systems. Experience using endpoint management tools such as Microsoft Intune, Jamf Pro, or comparable device management platforms. Experience with managed application deployment and patching technologies such as Patch My PC or similar solutions. Experience supporting endpoint security technologies such as Microsoft Defender for Endpoint. Experience troubleshooting Microsoft Entra authentication, Multi Factor Authentication, device registration, or similar identity and access management technologies. Experience with Apple management technologies and processes, including Apple School Manager, Automated Device Enrollment, Mobile Device Management, configuration profiles, macOS Recovery, or managed application deployment. Familiarity with mobile devices and operating systems including iOS, iPadOS, and Android. Experience supporting technology within a college or university environment. Experience documenting technical procedures, standard operating procedures, or knowledge base information. - Salary Information: Salary $47,288 to $59,110, Commensurate with Education and Experience - CNU Information: This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/. - Role Code 39111 (metadata) - Conditions of Employment: This is a classified position. New and returning classified employees are required to complete a 12-month probationary period. Selected candidate must attend a 2-day New Employee Orientation Program. Is this position telework eligible? Yes Telework Eligibility Disclaimer: This position is eligible for periodic telework as determined by the department. Eligibility is not guaranteed, and is subject to supervisor approval. Eligibility will depend on the likelihood of the employee’s success in a telework arrangement and the supervisor’s ability to manage telework. Departments and/or Human Resources may modify or revoke eligibility at any time. Employees will be required to sign a Telework Agreement. - Physical/Cognitive Requirements: list of items with Essential/Marginal etc. - Posting Detail Information: Posting Number PS1260P, Number of Vacancies 1, Posting Date 09/14/2026, Closing Date 09/21/2026, Open Until Filled No, Special Instructions to Applicants (application instructions) – we must remove application instructions. - Advertising Text EEO/Diversity Statement(s) etc – remove boilerplate. - Background Check etc – remove. - Supplemental Questions – remove. We need to produce sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. - About the role: could include Departmental Objective and Purpose of the Position. Possibly also mention that it's a designated personnel/responsible employee? Might be part of About the role. But we need to preserve all substantive info. The designated personnel statement is substantive; we should include it somewhere. Could be under About the role or Responsibilities. Probably About the role includes overview. - Responsibilities: list of duties from Purpose of the Position (provide technical support services, support endpoint computing, provide technical and customer support across Windows/macOS/mobile devices, work with endpoint administrators, support modern endpoint management, device provisioning, software deployment, configuration, security, lifecycle processes, develop/maintain technical documentation, SOPs, troubleshooting resources, direct customer support, proactive troubleshooting, process improvement, collaboration). Also maybe include designated personnel responsibilities? But that is more about role. - Requirements: could include required education, certification, experience (the Required section). Also maybe include physical/cognitive requirements? Those are more like requirements but could be separate. However we only have limited sections; we could put physical/cognitive under Requirements or maybe under Qualifications? Usually Qualifications includes education/experience/licensure/certifications. Requirements could be the mandatory ones. Qualifications could be preferred/additional considerations. Skills could be knowledge, skills, abilities. Benefits separate. Pay separate. Schedule maybe telework eligibility? Or schedule not given; we have no schedule info besides full-time. Could we create Schedule section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state salary (Pay) and benefits (Benefits). It does not state schedule (like work hours, shift). It says Appointment Type Full Time but that's not a schedule detail like hours. Should we create Schedule? Probably not, because no specific schedule info (like Monday-Friday 8-5). So we omit Schedule. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We must not include empty sections. Now we need to format: Use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep the exact wording? Probably we can keep the substance but not necessarily copy verbatim; but we must not lose detail. We'll try to keep the content as is, maybe rephrase slightly but ensure no loss. We need to avoid boilerplate: remove EEO, legal, application instructions, etc. Let's craft each section. About the role: combine Departmental Objective and Purpose of the Position and maybe designated personnel statement. We could write:

  About the role

  Our core mission is to support the computing infrastructure that underpins the University’s information systems. We aim to assist customers throughout the campus community in leveraging these systems to their fullest potential. This includes providing technical assistance and guidance and developing and implementing new solutions to improve system efficiency and effectiveness. Our team works closely with stakeholders across the University to ensure that our services align with the community’s needs and contribute to the institution’s overall success.

  To provide technical support services that maintain and support Christopher Newport University’s technology infrastructure, with a primary focus on endpoint computing. This position provides high quality technical and customer support to the CNU community across Windows, macOS, mobile devices, and associated peripherals. The position works closely with Endpoint Administrators and other IT Services staff to support modern endpoint management, device provisioning, software deployment, configuration, security, and lifecycle processes. The position also develops and maintains technical documentation, standard operating procedures, and troubleshooting resources to support consistent and efficient service delivery. Through direct customer support, proactive troubleshooting, process improvement, and collaboration with endpoint administrators, this position helps ensure University endpoint systems remain reliable, secure, efficiently managed, and responsive to the needs of the CNU community.

  This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

  That seems to preserve all. Responsibilities: Could be a list of duties extracted from Purpose of the Position (maybe we already used that). But we need to avoid duplication? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we put the purpose in About the role, we might be duplicating if we also put in Responsibilities. But we could split: About the role includes mission and overview; Responsibilities list specific duties. However the purpose already includes many duties; we could keep them in Responsibilities as a list. But we need to ensure we don't lose any detail. If we put the purpose paragraph in About the role, we still have that detail there. Then Responsibilities could be a more concise list but must not lose detail. Safer to put the detailed duties in Responsibilities as a list, and keep About the role more high-level (mission, designated personnel). But we must not lose the purpose detail; we can keep it in Responsibilities. Thus About the role: Departmental Objective + designated personnel statement (maybe also mention full-time). Let's do: About the role: - Departmental Objective paragraph. - Designated personnel statement. Responsibilities: list of duties from Purpose of the Position (maybe broken into bullet points). We'll need to convert sentences into list items. Let's extract duties: - Provide technical support services that maintain and support Christopher Newport University’s technology infrastructure, with a primary focus on endpoint computing. - Provide high quality technical