Endpoint Support Technician II

About the role

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

What You'll Be Doing

• Performs technical troubleshooting and diagnosis of root cause, and performs the steps necessary to fully log the incident, including the troubleshooting steps taken to resolve the incident.
• Provides technical support across hardware and software applications for an organization’s data center.

Responsibilities

• Installs, maintains, and supports personal computing devices and associated peripherals for the organization’s employees.
• Provides first-level troubleshooting and basic technical support services to end-users of computers.
• Installs, monitors, and maintains existing or proposed telecommunication systems.
• Serves as the First Responder to event alerts triggered when monitored applications, hardware, services, procedures, jobs, and file transmissions reach a pre-defined threshold that indicates an exception which must be responded to and resolved.
• Serves as a technical escalation point within the IT Service Desk function, and responds to multiple channels reporting incidents and requests.

Requirements

• Minimum Required: High School Diploma or equivalent
• Minimum Required: 2–4 years professional business-related experience

Qualifications

• Expertise in working with IT monitoring and event management tools.
• Strong in Level 1 troubleshooting of networked Windows endpoints and infrastructure devices.
• Experience with Helpdesk and customer relationship ticketing systems.
• Experience with office productivity, reporting, and technical documentation software.
• Experience with monitoring and event management tools.

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success. While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.

Benefits

• Comprehensive benefits package including health, dental, and vision care
• 401(k)
• Wellness initiatives
• Life insurance
• Paid time off