Endpoint Technician I

About the role

The South Carolina Department of Commerce (S.C. Commerce) is the state’s lead economic development agency, committed to maintaining South Carolina’s long-term competitiveness by building a modern, diverse economy. This position provides customer support for enterprise applications, operating systems, endpoints, and peripheral devices, including installation, maintenance, upgrades, troubleshooting, problem resolution, acquisition, and replacement.

Responsibilities

• Troubleshoots, repairs, and resolves moderately complex software and device issues.
• Serves as a technical resource for users.
• Installs, configures, troubleshoots, and maintains simple to moderately complex customer hardware and software.
• Ensures end-user information security/information assurance policies, principles, and practices are applied.
• Identifies and provides advice for information technology requirements for individuals.
• Collects survey data and compiles and produces survey results.
• Provides data on problematic trends and patterns in customer support requirements.
• Writes and tests documentation as directed; may make recommendations for technical documentation methods and procedures.
• May train and/or develop materials for customer training.

Requirements

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.
• A degree in a related field may be substituted for the required experience on a year-for-year basis.
• Moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations.
• Moderate complex problem-solving and analytical skills.
• Ability to communicate effectively, both in writing and verbally, with customers, peers, and management.
• Must possess a valid driver's license.
• Must be able to travel in-state and across the county.

Benefits

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• State Retirement Pension and 401K Plans.
• Deferred Compensation Programs.
• Paid Parental Leave.